Received a new Galaxy S22 Ultra direct from Samsung a month ago. I have literally wasted hours and hours with Verizon tech support trying to transfer my existing number on my pSIM to the eSIM. I wil...
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Received a new Galaxy S22 Ultra direct from Samsung a month ago. I have literally wasted hours and hours with Verizon tech support trying to transfer my existing number on my pSIM to the eSIM. I will eventually add my AT&T FirstNet pSIM for my work line. I have had multiple tickets and widely different answers from Verizon support, the latest today being that I must order a new second line to get my eSIM to work 🤥. I constantly have to cut and paste from Verizon's own website and tell the chat agents how eSIM works and that no you don't have to add a new second line. I should be able to operate my phone on only the eSIM, if that's what I choose. I know from all of my research and finally, some good tech support from a Verizon corporate store an hour away, that the problem is the EID for the S22 needs to be programmed with a Verizon eSIM for this to work. Unlocked phones are not in Verizon's eSIM database and must be manually added. The EID is similar to the pSIM's ICCID, however it is 32 digits long vs. 20 and the techs get all confused. Then they try to link the IMEI2 for the eSIM to my old ICCID that's linked to my pSIM. I do not want to use my old Verizon pSIM card. Some people with the exact same setup (running FirstNet on pSIM, Verizon on eSIM) have been lucky and finally land a tech specialist who knows how to do this. Has anyone else experienced this issue and resolved it, and if so, how did you get to the right person? I have a current open support ticket but no one cares to review it or tries to help me. They all want to start from their basic troubleshooting template and I am beyond frustrated.