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Jaime_Lee's Posts

We understand that there has been some confusion regarding files that had been created via the FTP process and which have not been accessible on the Personal Web Space server since August 21, 2011.  ... See more...
We understand that there has been some confusion regarding files that had been created via the FTP process and which have not been accessible on the Personal Web Space server since August 21, 2011.  If you still have FTP created files residing on your Personal Webspace that you need to have deleted off the Personal Webspace server, please contact the HSI or FiOS tech support by calling 1-800-Verizon.  These files then need to be manually removed by our server team.  You will not be able to edit or remove FTP created files via the SiteBuilder tool; however, files created via SiteBuilder are not impacted by this change and you can continue to edit and delete those files within SiteBuilder.
We understand that there has been some confusion regarding files that had been created via the FTP process and which have not been accessible on the Personal Web Space server since August 21, 2011.  ... See more...
We understand that there has been some confusion regarding files that had been created via the FTP process and which have not been accessible on the Personal Web Space server since August 21, 2011.  If you still have FTP created files residing on your Personal Webspace that you need to have deleted off the Personal Webspace server, please contact the HSI or FiOS tech support by calling 1-800-Verizon.  These files then need to be manually removed by our server team.  You will not be able to edit or remove FTP created files via the SiteBuilder tool; however, files created via SiteBuilder are not impacted by this change and you can continue to edit and delete those files within SiteBuilder.
We understand that there has been some confusion regarding files that had been created via the FTP process and which have not been accessible on the Personal Web Space server since August 21, 2011.  ... See more...
We understand that there has been some confusion regarding files that had been created via the FTP process and which have not been accessible on the Personal Web Space server since August 21, 2011.  If you still have FTP created files residing on your Personal Webspace that you need to have deleted off the Personal Webspace server, please contact the HSI or FiOS tech support by calling 1-800-Verizon.  These files then need to be manually removed by our server team.  You will not be able to edit or remove FTP created files via the SiteBuilder tool; however, files created via SiteBuilder are not impacted by this change and you can continue to edit and delete those files within SiteBuilder.
Hi, Everyone, Sorry you are having difficulty.  I am going to have an agent reach out to you to see if they can help you process your online bill payment. Thank you for your patience!
Please check out the FAQ we have posted on secure messaging here: http://forums.verizon.com/t5/My-Verizon-Account-Residential/How-To-Find-quot-Secure-Emails-quot/td-p/334729 Let us know if this... See more...
Please check out the FAQ we have posted on secure messaging here: http://forums.verizon.com/t5/My-Verizon-Account-Residential/How-To-Find-quot-Secure-Emails-quot/td-p/334729 Let us know if this FAQ helps you  if not we can try to get you some help. Thanks!
I am sorry for your difficulty, you can use the Verizon Troubleshooter report and try to fix issues with your Verizon phone, FiOS TV, or Internet service, as well as to schedule a repair. You can acc... See more...
I am sorry for your difficulty, you can use the Verizon Troubleshooter report and try to fix issues with your Verizon phone, FiOS TV, or Internet service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/. I have also copied this issue to an employee monitored board when an agent becomes available they will reach out to you for more information.
We are sorry for the inconvenience. This requires an agent that can review your account details. Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent i... See more...
We are sorry for the inconvenience. This requires an agent that can review your account details. Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
We are sorry for the inconvenience.  This requires an agent that can review your account details.  Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent... See more...
We are sorry for the inconvenience.  This requires an agent that can review your account details.  Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded. 
We are sorry for the inconvenience. This requires an agent that can review your account details. Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent i... See more...
We are sorry for the inconvenience. This requires an agent that can review your account details. Please visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
We are sorry for the inconvenience.  This requires an agent that can review your account details.  Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agen... See more...
We are sorry for the inconvenience.  This requires an agent that can review your account details.  Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded. 
We are sorry for the inconvenience.  This requires an agent that can review your account details.  Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agen... See more...
We are sorry for the inconvenience.  This requires an agent that can review your account details.  Please visit:  http://www22.verizon.com/content/ContactUs and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded. 
Thank you for your question. This requires an agent that can review your account details. Please visit: http://www22.verizon.com/content/ContactUs. If available, the chat link will come live after th... See more...
Thank you for your question. This requires an agent that can review your account details. Please visit: http://www22.verizon.com/content/ContactUs. If available, the chat link will come live after the page is fully loaded.
bklyngal141 and countrygal, I am sorry for your difficulties.  For your situation, you can try using the Verizon Troubleshooter report and try to fix issues with your Verizon phone, FiOS TV, or Inter... See more...
bklyngal141 and countrygal, I am sorry for your difficulties.  For your situation, you can try using the Verizon Troubleshooter report and try to fix issues with your Verizon phone, FiOS TV, or Internet service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. This link will also help you see the status of your repair if you already placed one. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.
We are sorry for the inconvenience.  This requires an agent that can review your account details.  Please visit:  http://www22.verizon.com/content/ContactUs. If available, the chat link will come ... See more...
We are sorry for the inconvenience.  This requires an agent that can review your account details.  Please visit:  http://www22.verizon.com/content/ContactUs. If available, the chat link will come live after the page is fully loaded.
Sorry you are having difficulty.  Please try using the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair; here is ... See more...
Sorry you are having difficulty.  Please try using the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair; here is the link: http://www.verizon.com/repair. You can find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp. Hopefully, one of your peers here may have had a similar issue and can try to help you here on the forums.
Sorry for the difficulties you are having, please try the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet service, as well as to schedule a repair; here ... See more...
Sorry for the difficulties you are having, please try the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet service, as well as to schedule a repair; here is the link:  http://www.verizon.com/repair. You can find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.
I am sorry for your inconvenience.  The place to check on trouble tickets is http://www.verizon.com/repair Unfortunately, "moved" services is more so like an installation right now. We apol... See more...
I am sorry for your inconvenience.  The place to check on trouble tickets is http://www.verizon.com/repair Unfortunately, "moved" services is more so like an installation right now. We apologize we were unable to make your installation appointment.  A Verizon representative will contact you to set up another appointment as soon as one becomes available.
I am sorry you are having difficulty:  Please try using the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet service, as well as to schedule a repair; ... See more...
I am sorry you are having difficulty:  Please try using the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet service, as well as to schedule a repair; here is the link:  http://www.verizon.com/repair. You can find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.
Thanks for sharing the process you followed to get your printer to work
It sounds like this post would be a perfect candidate for the Verizon Idea Exchange. Please  search the idea exchange in case someone posted this already as an idea.  If its not there please post thi... See more...
It sounds like this post would be a perfect candidate for the Verizon Idea Exchange. Please  search the idea exchange in case someone posted this already as an idea.  If its not there please post this as a new idea so your fellow community members can comment and vote on your suggestion. http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange I am sure there are more Eagles fans in your area that will agree with you