I have been dealing with VZW (family plan with 3-5 phones) for 12 years now and can honestly say I have never experienced anything like what happened to you. I would strongly suggest calling t...
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I have been dealing with VZW (family plan with 3-5 phones) for 12 years now and can honestly say I have never experienced anything like what happened to you. I would strongly suggest calling the 800 phone no. first and telling them what occurred; if that doesn't get you any satisfaction, go into a corporate store (the 800 # can tell you the nearest). It just does not sound the way VZW takes care of their customers at all. I think maybe something out of the ordinary occurred. I hope it is resolved to your satisfaction. And for those who say oh she must work for them----no I definitely do not; just stayed this long with that many phones because of the excellent customer service we have always received whether they could do what I asked or not.