I purchased a Moto z3 3 months ago.  Over the past month it has been dropping service completely.  Have swapped SIM, used in safe mode, reset wireless connections.   After doing all of this the devic... See more...
I purchased a Moto z3 3 months ago.  Over the past month it has been dropping service completely.  Have swapped SIM, used in safe mode, reset wireless connections.   After doing all of this the device was warrantied out.  Received replacement device today. It isn't a "like new certified"device. Has anybody else ever and this happened to them?  Why would they replace a very recent device with a used one?