About 10 days into every month, I can no longer use my data plan other than for text. Video streaming locks up. Photographs download slowly if at all. Running speedtest shows the download speed is...
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About 10 days into every month, I can no longer use my data plan other than for text. Video streaming locks up. Photographs download slowly if at all. Running speedtest shows the download speed is sometimes zero, usually 120 kbps. After hours of good faith outreach to Verizon, the only reply I get regarding my hotspot data is that Verizon has no obligation to provide any service at all after the high speed amount of 15 Gb. i.e. The contract is for a maximum speed of 600 kbps, but there is no minimum. Thus even 0 kbps is fully satisfactory to Verizon per customer service. Has anyone received a more constructive reply?