tsom's Posts

After several calls with Tier 2 Apple tech support, many tests, sending logs and two visits to the Verizon store (the second time, per Apple's suggestion, they swapped my SIM card to see if that was the issue. Unfortunately, the Verizon store did not have 5G cards - "they only get them with phones, so don't have any extras" - it did not help). I eventually was set up with another appointment with the Apple store. They ended up swapping my phone, on the theory it was something with the phone. However, when we set up the phone as a new phone at the store, it would still not turn on WiFi calling. The Apple rep even did a wipe and reload of the new phone and still it did not work. He did give me a real 5G SIM which I need to take to the Verizon store to activate (I'm still using the swapped in 4G SIM). When I got home and erased the phone, and re-set it up as mine, restoring from iCloud backup, miraculously WiFi calling started working. No idea why it would suddenly start working. I do still have to go have the 5G card swapped in, but I am leery of messing with it, as I feel it could stop working at any time.

Yes I have HD calling enabled as well as Wifi calling - it was working just fine on my previous phone (iPhone X). Just went to the local Verizon store, they did everything I've done and according to them "it should be working, it must be the phone." Great. Let's point back to Apple.

While out and while I had a better cell signal, I tried enabling Wifi calling again. But when I got home to my Wifi it's still not working. I'm not sure who to blame - both Verizon and Apple are pointing fingers at each other.

I've done the network reset about a half dozen times. I've turned off and back on WiFi Calling, I've rebooted the phone. Here is the initial ticket TR-161133718-E01 and the escalated network ticket NRB000010356289. This phone is less than a week old and has the SIM card that came with it. There are no carrier updates, though with the spotty at best cell reception, I'm not sure it'd even come though if there was one. Verizon support claimed that the Wifi calling was enabled on the phone, but the Apple support rep said that can't be true, as VZW WIFI does not show on the phone. So who's right??

Am have no same issue with new iPhone 12 pro. Weak cell service results in NO SERVICE so depend on WiFi calling. However it will not work. Both Verizon service and apple service claim “there’s no problem” but obviously there is an issue with 12’s and WiFi calling.  Phone also has BAD cell reception, and requires toggling airplane mode even when moving into better coverage area to reconnect to cell service. Also am on latest update of iOS (14.2.1) and doesn’t help.