If you can bring the Jetpack to another service area and it performs normally then its not the hardware.  Its also not likely the prioritization program since priority only kicks on on busy tower... Ver más...
If you can bring the Jetpack to another service area and it performs normally then its not the hardware.  Its also not likely the prioritization program since priority only kicks on on busy towers during peak hours, you would have seen regular service on your Jetpack sooner or later. What is more likely the case is that you are in a poor geographic area to receive a full VZW signal,  Try to capture some diagnostics and perform what is known as a Site Survey to learn more about this area. The Jetpack has a diagnostics area that can expose more information. More information on Site Surveys: https://3gstore.com/page/13_will_an_antenna_help_me.html After you take a better picture of the natural service in your area you can decide to invest in a solution to improve or or look at alternatives for internet access.  VZW isn't always the best option for everyone.
The device might be toast. Check with VZW to see if you have any warranty remaining on it.  If not then its time to replace with a new one and see if the problem goes away.
It sounds like either your Network Extender is not working or your phones are not connected to it. Try resetting the defaults on your Network Extender and see if it can clear up any temporary ... Ver más...
It sounds like either your Network Extender is not working or your phones are not connected to it. Try resetting the defaults on your Network Extender and see if it can clear up any temporary problems.  You should see some kind of indicator on your phone to show that you are connected to the NE.  That or your signal strength should be significantly improved when you are connected versus when you are not.  Otherwise your phones will be battling with the towers in the area.
what do the logs on the jetpack say when the internet stops flowing? Try to copy and paste the log files from the Jetpack before you reboot it.  Lets see what the Jetpack is saying.
The device might be rebooting due to a power issue with the wall or the power supply. Can you run an extension cord or move the device to try a different wall outlet for a while?  If you have ... Ver más...
The device might be rebooting due to a power issue with the wall or the power supply. Can you run an extension cord or move the device to try a different wall outlet for a while?  If you have another Network Extender then try swapping the power supply and cable to see if the problem follows the supply or stays on the current device. That being said, a 12 hour reboot sounds like a scheduled task from something.  Someone might have setup a UPS power cycle that is impacting your Network Extender.  Try to monitor and record the times of the outages and look for patterns. If the extender reboots at the same time of day it might be due to some other device interfering with the power.  For example if someone runs a microwave or another device that draws a lot of juice.
Port forwarding will not work unless you have a Public IP Address from Verizon first. There are currently several work arounds: 1. Purchase a public IP from Verizon for $500 2. Setup a VPN c... Ver más...
Port forwarding will not work unless you have a Public IP Address from Verizon first. There are currently several work arounds: 1. Purchase a public IP from Verizon for $500 2. Setup a VPN connection 3. Purchase a NVR with a cloud subscription service 4. Terminate service with VZW and purchase service through a provider that offers a public IP
steps to using a VPN with a Verizon mobile broadband device: 1. Purchase a Verizon mobile broadband device 2. Purchase a subscription to a VPN service 3. Configure a client to auto connect to ... Ver más...
steps to using a VPN with a Verizon mobile broadband device: 1. Purchase a Verizon mobile broadband device 2. Purchase a subscription to a VPN service 3. Configure a client to auto connect to the VPN service 4. When you want to see whatever is connected to the VZW device, connect your PC to the same VPN Server.  All of the devices will appear to be local to the VPN Server network that you purchased. The reason this works around the VZW firewall is because a VPN client reaches out to the VPN server and establishes a pathway back to the VZW device first.  Without that pathway all your remote devices will see if is the Public IP address of the Firewall, not your specific device.  You have to reach through the firewall before anything can respond or request information. In the situation of a camera it is unlikely they support a VPN Client directly on each camera.  In that case you must first establish a router that can support a VPN client.  Then configure all cameras to connect to that router.  Then configure the router to connect to your VZW device as the modem or default gateway to the internet.  From that point forward the router will auto connect to the VPN server making anything it has access to available to the VPN server too. Many cameras now offer a cloud service.  This is an acceptable solution in many cases and functions the same way as a VPN server.  The cloud service on the camera reaches through the VZW firewall to a cloud camera server somewhere on the internet.  When you want to see the camera you connect to the cloud server or service.  Much less overhead than setting up your own VPN service at the expense of some privacy.
Using USB Tether will disable the WiFi radio on the Jetpack.  USB Tether only works if your PC has the drivers necessary to talk to the Jetpack.  You might be in a situation where both WiFi is di... Ver más...
Using USB Tether will disable the WiFi radio on the Jetpack.  USB Tether only works if your PC has the drivers necessary to talk to the Jetpack.  You might be in a situation where both WiFi is disabled and your PC does not have the drivers. Search Verizon for the drivers available for your Jetpack.  If they have some for your OS then download and install them.  If not then you are out of luck and will need to use normal WiFi on your Jetpack instead.
There really aren't a lot of good options for RV's.  A Jetpack will only work well in short bursts, which is what they are designed to do.  Treating a Jetpack like a normal home 24/7 connection w... Ver más...
There really aren't a lot of good options for RV's.  A Jetpack will only work well in short bursts, which is what they are designed to do.  Treating a Jetpack like a normal home 24/7 connection will require frequent reboots.  That is the nature of the beast. You could look into a Verizon 4G LTE Home Router as a replacement to your Jetpack.  That or a USB Modem + Home Router combination.  Devices like this are designed to be powered on 24/7 and should perform better in the same scenario.
You can find out the answer with some testing: 1. Connect your devices in the way you prefer 2. Navigate to Speedtest.net and get a baseline of your performance from a few machines 3. Do some ... Ver más...
You can find out the answer with some testing: 1. Connect your devices in the way you prefer 2. Navigate to Speedtest.net and get a baseline of your performance from a few machines 3. Do some stuff 4. Go back and retest speedtest.net 5. Document the differences 6. Repeat as often as necessary to build a picture of what your connected devices and internet consumption habits have on the jetpack. Something to keep in mind.  If you are using a normal home wireless router as the main access point for all 15 devices then the home router is going to do the majority of the WiFi heavy lifting for you.  All the Jetpack cares about in this scenario is talking with the home router, which is effectively one connection. That being said, there are ways to improve performance in your home with this setup: 1. Set the connection between the Jetpack and the Home router to 5.0 GHz, let all the home connections stay on 2.4GHz.  This will cut down on interference between the Jetpack and home router. 2. Keep the Jetpack as close to the home router as you can.  This will cut down on distance issues between the Jetpack and home router. 3. Migrate anything that is critically important to Ethernet cable.  This will further clean up the airwaves for your home router to communicate with the Jetpack and your other devices.  The fewer WiFi hops for your critical devices the better. 4. Move your 2.4 GHz devices to channel 1,6, or 11 depending on what is currently the most occupied in your home.  This will cut down on cross talk and interference.
If your device(s) is/are reaching out to the internet for anything, you will be billed for it.  The name of your device, "Google Home..." suggests it is run or managed by a cloud or internet ... Ver más...
If your device(s) is/are reaching out to the internet for anything, you will be billed for it.  The name of your device, "Google Home..." suggests it is run or managed by a cloud or internet service.  Every time your speaker reaches out to Google, then Verizon will see it and bill it against your hotspot. However, if your speaker is talking to a local area network device like a PC to stream music without going over the internet, then VZW doesn't care.  Its only the internet traffic that counts against you.  Your usage may not be as bad as you think if the majority of your content is locally hosted somewhere. Is this what you are referring to? https://store.google.com/us/product/google_home?hl=en-US If so then it is definitely using an internet connection to respond to your voice commands.  Every time you ask Google to do something it is likely going to the internet to lookup possible answers. One way to verify would be: 1. Turn off everything the hotspot connects to 2. Go to VZW and look up your current data usage 3. Turn the speaker system on 4. Complete a few normal commands that you suspect could use data 5. Wait an hour for the data usage metrics online to update 6. Go back to VZW and check your data usage again 7. Repeat this process as often as necessary If your usage goes up when only the hotspot is connected then you know it is using data in the background.  You will have to discount the data used in the process of looking up of your data usage from VZW though.  I'd suspect a simple task like streaming a song from your Google speaker to have a considerable impact on your data compared to a simple website lookup.
Check the Jetpack for a Label with the Admin password or the options on the control panel.  The older ones use labels under the battery where newer Jetpacks have an option on the control panel. ... Ver más...
Check the Jetpack for a Label with the Admin password or the options on the control panel.  The older ones use labels under the battery where newer Jetpacks have an option on the control panel. If you can see what the default Admin password is then go ahead and reset the Jetpack to the Defaults.  Use the default password to log in. If you cannot see or find the default admin password then return it for one that has the admin password clearly displayed somewhere. VZW cannot tell you what the default admin password is on a Jetpack.  We could at one point but those Jetpacks have been retired for a while.  The new default credentials are all unique by design and should be physically posted on the Jetpack somewhere.
To answer your questions: > Am I supposed to leave it on all the time or just power it up and use it when I need the computer? A Jetpack will perform better when used in short bursts.  Leavi... Ver más...
To answer your questions: > Am I supposed to leave it on all the time or just power it up and use it when I need the computer? A Jetpack will perform better when used in short bursts.  Leaving the Jetpack powered on for prolonged periods of time will result in problems sooner or later.  They are designed to be a mobile device that you bring along, power up, surf the web for a while, power down and head out.  Anything outside of that scenario is pushing your luck. >  How does that affect my TV and the different uses it employs like recording shows or rather finding shows to set up for recording etc ?? All you need to know is that any data that crosses the VZW network through your Jetpack is going to be billed against you. Purely local only traffic such as from one PC transferring files to another PC over the Jetpacks LAN connection will not be billed against you.  If your TV is consuming data through your Jetpack then you need to be very careful as Audio/Video is the easiest way to get into overage territory.  If your TV is not connected to the Jetpack, consuming its content from an existing land line or over the local TV airwaves then you have nothing to worry about. Let us know if you have more questions.
I do not believe that the 4G Routers are an option for prepaid.  Contact VZW for confirmation on that one.
Log into your Verizon account and see if anything can be modified on your own time.  If not then you will have to travel somewhere to complete a phone call to Verizon support.  Or stop by a Veriz... Ver más...
Log into your Verizon account and see if anything can be modified on your own time.  If not then you will have to travel somewhere to complete a phone call to Verizon support.  Or stop by a Verizon store and see if they can assist you.
No. A Jetpack is not the best device for a 24/7 kind of connection you are accustomed to in your home.  Jetpacks require frequent reboots and occasional resets to keep working if they are left... Ver más...
No. A Jetpack is not the best device for a 24/7 kind of connection you are accustomed to in your home.  Jetpacks require frequent reboots and occasional resets to keep working if they are left online for prolonged periods of time.  They are a temporary usage/travel internet device. VZW offers 4G LTE Home Routers which are a better fit.  The hardware is better designed for a 24/7 connection scenario like a home connection.
If the hard reset from the reset button under the back panel does not reset the Jetpack then something is critically wrong with that Jetpack.  Return it and get a different one.  The reset bu... Ver más...
If the hard reset from the reset button under the back panel does not reset the Jetpack then something is critically wrong with that Jetpack.  Return it and get a different one.  The reset button should always reset the admin password to the default listed on the sticker after pressing and holding the reset for a few seconds.
I see no confirmation in the specs that this MiFi is compatible with 5G. You might be getting cellular 5G and WiFi 5 GHz confused. Specs: https://www.verizonwireless.com/internet-devices/je... Ver más...
I see no confirmation in the specs that this MiFi is compatible with 5G. You might be getting cellular 5G and WiFi 5 GHz confused. Specs: https://www.verizonwireless.com/internet-devices/jetpack-mifi-6620l/ If a VZW rep is reading they can confirm.
You wont be able to install a VPN on the camera or the MiFi.  That means you need to setup something else to host the VPN client for you. There are two options: 1. Purchase a VPN Router that ... Ver más...
You wont be able to install a VPN on the camera or the MiFi.  That means you need to setup something else to host the VPN client for you. There are two options: 1. Purchase a VPN Router that comes with a built in VPN client.  Configure the VPN router to wirelessly bridge into the MiFi and then automatically connect to a VPN Server.  Then connect the VPN router to your camera so that the camera is also forwarded to the VPN server.  Access the camera remotely by accessing the VPN server. Here is a diagram: VZW ))) MIFI ))) VPN Router === Camera VPN routers will require a little research.  You need to find a VPN router that has a client that is supported by your desired VPN Server.  You can rent a VPN Server service for around $5/month which eliminates the need to host that piece of hardware yourself.  That VPN Server will have a list of supported clients or requirements to connect to it. Then you need to figure out which VPN routers support a client that can connect to the VPN server.  This can be done either through a prebuilt VPN router product or via 3rd party firmware packages and a spare home router.  Most of them will provide a simple VPN client that can do the bare minimum to connect to most VPN Servers and services. Total investment: - $5/mo for VPN Server subscription - $50 for a home router with wireless bridging hardware + 3rd party firmware with VPN client - or $100 for a prebuilt VPN router - $??? for research, configuration and troubleshooting time 2. Same as option 1, but use a spare desktop or laptop instead of a VPN router.  Configure your desktop to auto connect to your selected VPN Server.  Then connect the camera via USB or a direct network connection (via cross over cable and a 2nd network adapter) directly to the PC.  Once you connect to the VPN server you can then access the camera through the PC. Total investment: - $5/mo for a VPN Server subscription - $??? for a spare PC - $??? for research, configuration and troubleshooting time 3. Find a camera that offers a "Cloud" camera solution.  The camera with a Cloud service would punch through the NAT firewall configuration of VZW automatically.  You have to feel comfortable with hosting your camera footage on a cloud service, but if there isn't anything controversial or secure being captured then it shouldn't be a large concern.  This may or may not require an additional cloud service subscription from the camera vendor.  Expect to pay more if you want the cloud service to store the footage for any considerable amount of time. Total investment: - $???/mo for a video cloud service subscription - $??? for a cloud camera In comparison: If you do not like cloud stuff then a VPN router is a more stable and lower maintenance solution.  The trade off is the initial cost and configuration time to get it going.  There will be less help available to assist you with that process. The desktop route is going to be easier to setup and configure, but now you have a PC in a remote location that you have to worry about.  PCs require patches, updates, scheduled reboots and whatnot from time to time.  You will have to configure this PC to be independent and ideally rig it up to a light timer so that it reboots on a regular schedule for you.  There should be lots of material posted on the internet to help you troubleshoot the various configuration options in this area. The cloud camera subscription option is attractive if you are comfortable with the idea that someone could snoop your camera footage with relative greater ease than a pure VPN Server solution.  No extra hardware other than a compatible camera.  No extra configuration of network components.  In theory you could get a camera that connects via wireless so that it can connect directly to the MiFi that can remain within WiFi Range and plugged into a wall outlet.  Pretty slick. Let me know if you have questions.
Very interesting, I have not heard of the prohibited county list before. I'd imagine it has something to do with government contracts, spectrum regulation or other interference issues in those... Ver más...
Very interesting, I have not heard of the prohibited county list before. I'd imagine it has something to do with government contracts, spectrum regulation or other interference issues in those areas. This is an issue you will have to work out with Verizon.  Keep digging.  If you find anything be sure to post back and let us know.