When troubleshooting issues over wireless it is best to sit in the same room as the Access Point (your 4G LTE Router).  This minimizes issues with distance and interferance.   Then run a speedtest.n... Ver más...
When troubleshooting issues over wireless it is best to sit in the same room as the Access Point (your 4G LTE Router).  This minimizes issues with distance and interferance.   Then run a speedtest.net test to see what your speeds are.  Report your findings to us. If your numbers are within the expected range then the problem is something environmental with your WiFi. If the numbers are not within the expected range then you may have damaged hardware or a service issue.  There are many steps you can try to isolate this problem down further.    
There are two ways to work around the VZW NAT firewall: - Setup a VPN server and install a VPN client somewhere on your network.  Then forward all local camera traffic to the VPN server.  Log into t... Ver más...
There are two ways to work around the VZW NAT firewall: - Setup a VPN server and install a VPN client somewhere on your network.  Then forward all local camera traffic to the VPN server.  Log into the VPN server to see your remote cameras. - Purchase cameras with Cloud services.  Cloud services punch through the VZW NAT and talk to a centralized public server.  You then connect to that cloud service website to access your cameras instead of connecting directly into the cameras like you would if they were on your LAN.      
The typical resets are as follows: 1. Reboot the jetpack. 2. Reseat the SIM Card.  Power down, remove back cover, remove SIM, wait 5 minutes, reassemble and test 3. Reset the Jetpack. Power on, re... Ver más...
The typical resets are as follows: 1. Reboot the jetpack. 2. Reseat the SIM Card.  Power down, remove back cover, remove SIM, wait 5 minutes, reassemble and test 3. Reset the Jetpack. Power on, remove back cover, press teh reset button with a paper clip for 15-20 seconds, reassemble and test.   Try these options first to see if your problem is temporary or not.  If not then the next steps are to collect more information to figure out if your problem is isolated to your device or service area.  
If you need internet for remote access to security cameras then you have one big problem to solve first, the Verizon NAT firewall. Some cameras offer a cloud based monitoring system.  If so then gre... Ver más...
If you need internet for remote access to security cameras then you have one big problem to solve first, the Verizon NAT firewall. Some cameras offer a cloud based monitoring system.  If so then great, problem solved as the cameras all report back to the centralized cloud service.   If your cameras do not offer a cloud monitor system and direct access to the camreas are required then the VZW NAT firewall will get in the way.  To work around the VZW NAT firewall you need to use a VPN or pay for a static IP Address from VZW. If you decide to pursue the VPN option then you need to figure out a way to add a VPN client into your remote camera environment.  Only devices that are on the VPN will be able to see other VPN devices.  You can purchase VPN routers that have built in VPN clients and auto connect to your VPN server.  
This is not something that the Verizon community can help you with. You need to contact Verizon directly via chat, phone call or in an official VZW store.  Settle your issues with a Verizon repres... Ver más...
This is not something that the Verizon community can help you with. You need to contact Verizon directly via chat, phone call or in an official VZW store.  Settle your issues with a Verizon representative from there.
If you want to see network history then you need to setup some kind of monitor to capture that information.   There are 3rd party apps that you can install directly on devices for this task.  This i... Ver más...
If you want to see network history then you need to setup some kind of monitor to capture that information.   There are 3rd party apps that you can install directly on devices for this task.  This is not a feature provided by a Jetpack or any other VZW device. Generating the usage report of the websites they visited would then be a feature of whatever 3rd party application you install to manage that task.
All Jetpacks are relatively the same in regards to thier primary function and niche market.  Minor differences between the models boil down to features like external antenna options, USB ports, USB m... Ver más...
All Jetpacks are relatively the same in regards to thier primary function and niche market.  Minor differences between the models boil down to features like external antenna options, USB ports, USB modem, admin features and whatnot.   Most people get into trouble with Jetpacks when they inaccurately assume that they can be used as a 24/7 home internet replacement device.  They do a poor job at that role and VZW has devices that are better suited for that situation.  As long as all you need is temporary mobile hotspot access and use the device within its intended design parameters you should be fine.
We do not normally recommend Jetpacks as the device for primary home internet usage.  Verizon has devices that are better suited for that task.   If home internet replacement is the goal then look i... Ver más...
We do not normally recommend Jetpacks as the device for primary home internet usage.  Verizon has devices that are better suited for that task.   If home internet replacement is the goal then look into the 4G LTE Home Routers, USB+Modem combinations or the Verizon 4G LTE Internet Installed package.  Any of these options will be more appropriate for the 24x7 demands of a home internet connection. Jetpacks and mobile hotspots are best utilized as a temporary internet connection.  Reboots and resets are a frequent requirment for prolonged usage.  You will be much happier with a different device in your home.
All you can do is turn off texting as a feature for your Jetpack. There is no effective way to block out all unwanted text messages.  White lists are not a feature for Jetpacks, if texting is on the... Ver más...
All you can do is turn off texting as a feature for your Jetpack. There is no effective way to block out all unwanted text messages.  White lists are not a feature for Jetpacks, if texting is on then its all fair game.
Yes. If you have gone over your soft cap then VZW reserves the right to prioritize your internet connection whenever there is contention on your local towers.  You may live in a rural area with few ... Ver más...
Yes. If you have gone over your soft cap then VZW reserves the right to prioritize your internet connection whenever there is contention on your local towers.  You may live in a rural area with few users but your tower may also have a very low capacity to accomodate them.  This makes it relatively easy to get into the prioritization territory. Check your VZW data usage.  If you are over your soft cap and getting prioritized then all you can do is try at off peak hours and wait for the billing cycle to restart.  Try to keep high data consumption to a minimum or the end of the month. If you are not over your cap and getting slow speeds anyways then there might be an issue with your Jetpack.  In that case try the followign resets to see if the problem is temporary: 1. Reboot the Jetpack 2. Remove the back cover, remove the SIM, let it sit for a minute or two, reassemble and try again 3. Remove the back cover, find and press the Reset button with a paper clip for 15 seconds, try again   Still not working after the resets then contact VZW for warranty support or replacement options.
What is your goal for the IP Passthrough utillity? If your goal involves anything to do with remote access to the Jetpack then you need to focus on the VZW NAT Firewall configuration first.  Anythin... Ver más...
What is your goal for the IP Passthrough utillity? If your goal involves anything to do with remote access to the Jetpack then you need to focus on the VZW NAT Firewall configuration first.  Anything you attempt to do remotely will  be blocked by the NAT first. Work arounds to the NAT firewall are: 1. Setup an VPN connection to your local devices, setup the same VPN for the remote device, view everythign over the VPN 2. Upgrade to a Verizon 4GLTE Internet Installed package where public IPs are provided by default 3. Pay $500 to purchase a public IP on an enterprise VZW account 4. Switch providers to one that offers public IP services for less than VZW
You cannot modify the timezone. That information is provided to the Jetpack from the towers it is connected to at the time.
You mentioned several problems.  The most important ones to straighten out are the VZW account problems.  You need to contact VZW directly to resolve those issues.  If you cannot call them from y... Ver más...
You mentioned several problems.  The most important ones to straighten out are the VZW account problems.  You need to contact VZW directly to resolve those issues.  If you cannot call them from your own phone then use a pay phone or borrow a friends phone.  When you are asked to authenticate then use your normal phone number. Make sure you have access to everything that you need first.  Then come back to the forum for any remaining technical issues from there.
Try different web browsers and see if one performs better than another for this task. Try a different PC and see if the problem is isolated to the first PC. If this doesnt work then see my ... Ver más...
Try different web browsers and see if one performs better than another for this task. Try a different PC and see if the problem is isolated to the first PC. If this doesnt work then see my previous post about your extender being locked out.
Every time the log says "LTE Connection lost" you disconnected from the local towers.  This is likely a natural signal problem in your area with where the Jetpack is located at the time.  All you... Ver más...
Every time the log says "LTE Connection lost" you disconnected from the local towers.  This is likely a natural signal problem in your area with where the Jetpack is located at the time.  All you can do here is move the Jetpack somewhere with better reception and see if the problem persists or not.  I see this error logged a few times, so you might be seeing occasional disconnections as a result. The logs do not confirm every time it is rebooted or power cycled.  However, we do see many of the "LTE Connection established" events in the log. Considering there are not nearly as many Connection Lost events Id assume this is happening due to the device rebooting. There is no good explanation for a new jetpack to reboot so frequently.  Contact VZW and leverage the warranty support for hardware replacement options.  If VZW cannot solve the problem before the end of your return window then return it and consider purchasing something else.  VZW will charge you a restocking fee, but that is better than owning a device that does not function at all. If this Jetpack is intended to run in a 24/7 connection scenario then I would highly recommend purchasing a 4G LTE router or a USB modem+router combo.  These devices are much better suited for 24/7 connections that many home users are accustomed to.
Check your signal strength and check the local Admin website on the Jetpack for logs.  See if there are any events that show a disconnection from Verizon or not.  If you are disconnecting from Ve... Ver más...
Check your signal strength and check the local Admin website on the Jetpack for logs.  See if there are any events that show a disconnection from Verizon or not.  If you are disconnecting from Verizon then there is a signal strength or a capacity issue in your area. You can improve signal strength by bringing the Jetpack to a different area.  That or setup an amplifier and antenna system to increase the reception in your preferred area. You cannot improve capacity issues.  If the tower is overworked then VZW would have to invest to upgrade the towers in your area and they don't do that because you ask them to.  You can work around capacity issues by using the Jetpack at off-peak hours.  Try using it at different times of the day and see if your issues are time related. if your Jetpack is going into sleep mode due to internet inactivity then you might be using the incorrect device for your situation. Jetpacks are designed for quick mobile usage, then to be shutdown until the next session.  If you want a 24/7 home internet replacement device then look into a 4G LTE home router.
You are making an assumption that the cache is stored on the MiFi, but I do not believe that is the case.  It doesn't make sense for your MiFi to cache web traffic, it would run out of memory in ... Ver más...
You are making an assumption that the cache is stored on the MiFi, but I do not believe that is the case.  It doesn't make sense for your MiFi to cache web traffic, it would run out of memory in no time.  Instead, the cache is likely back on Verizon's end somewhere since switching to a different provider resolved the issue. To verify, try connecting to a 2nd Verizon device and see if you can replicate the problem.  If you can then you know its not the MiFi but the VZW network.  Nothing you can do about that. The only thing you can do to purge memory on the Jetpack is to reset it to the defaults.  You can do that from the control panel or find the reset button under the back battery door.  If you reset the defaults and the problem persists then you know its a VZW network cache issue and not a local Jetpack memory cache issue.
Interesting discovery, thanks for sharing your observations about the session limit. It would be best to get VZW to chime in on something like this.  The best way to grab their attention is to... Ver más...
Interesting discovery, thanks for sharing your observations about the session limit. It would be best to get VZW to chime in on something like this.  The best way to grab their attention is to call a VZW phone or chat rep directly.  Share your observations with the rep and report back to us with what you can find.  Perhaps there is a new limit we all need to be aware of. I know that VZW does optimize unlimited connections after a certain data usage per billing cycle but I have not seen a hard session limit before.
A Jetpack is a device.  Are you asking about using your Device Dollars on a data plan? Please clarify your question for us.
Jetpacks come with many features that are local firewall only.  All of them involving publicly accessible IP Addresses are overwritten by the VZW NAT firewall that is controlled by VZW on the car... Ver más...
Jetpacks come with many features that are local firewall only.  All of them involving publicly accessible IP Addresses are overwritten by the VZW NAT firewall that is controlled by VZW on the carriers network.  Any features or services that normally enable custom routing on the VZW device are overridden by the NAT Firewall settings when the Internet is involved.  A picture of the firewall hierarchy would look like this: - PC > PC Firewall > VZW Device > VZW Device Firewall > VZW NAT Firewall > Internet > VZW NAT Firewall > Remote device Thus IPv6 transparent mode is a feature that only impacts those who purchased a static IP from VZW to remove that device from the NAT firewall.  In that scenario the only firewall is the VZW device firewall where this setting change resides. There is more generic information on IPv6 Transparent mode here: - https://www.juniper.net/documentation/en_US/junos/topics/concept/security-transparent-mode-ipv6-flow-understanding.html - https://www.howardforums.com/showthread.php/1853680-IPv6-with-Mifi-6620L - Why can't I download updates using my Verizon hotspot?