markinfla1963's Posts

customer service at Verizon stores stink, here is my experience and why I  will never step foot into a Verizon store my again. This is March 2019. So I order a new IPhone XR and case through a customer portal online. Instead of shipping it, I asked if it can be picked up at the local Bradenton, Florida store. No problem I’m told. When I get an email stating my order is ‘ready’ I can pick it up. Ok sounds good! i head out on my lunch hour, and all the while making the 20 min drive, Iam calling the local store to inform them I’m on my way and to please have it ready.  No one answers the phone for 20 minutes. so I get there after racing through traffic, and I see customers, but no staff. Finally I locate a young woman at the back of the store putting together packaging for something, but doesn’t appear to helping anyone in particular. After a few minutes she finally looks up and asks if I’m checked in. Obviously not since there ais an elderly lady beside me who had been waiting before I arrive. After a min or two a guy comes out of the back and goes to helping someone else. Two minutes later, another member comes out and finally checks me in. He then walks off to the front of the store and stands there like a Walmart greeter! All I want to do is pick up my new phone and case. They could care less. Finally, after losing another 15 minutes to being considered a statue in the store, I left, and on my way out I told the Walmart greeter I’m leaving in a tone that told him I wasn’t happy. He could care less. Verizon as a whole could care less.  I called Verizon on the way back to work to see if they could change the order location to another store(remember in this scenario Verizon hasn’t shipped anything to me, so it’s not changing an order it’s shipped, just the store that has it in stock), I’m told that can’t be done! once an order is placed, it can’t be changed. So I ask to cancel my order, they won’t do that either(although they greedily took my money online for down payment), guess what I’m told? Dont pick it up for three days and it will automatically cancel! !! Guess what Verizon, that isn’t a problem!   Every person I spoke with could not help me whether it was in person, on the phone, or online. Its day 3. Can’t wait to see the refund in 3-5 days!! [removed] Want my advice? Don’t go to a store.  This is the age of customer service that doesn’t care about you. Ill keep my 7plus, since I suddenly got a revelation that my current phone works great. Contract is up next month. CYA!!!    Content modified as required by @verizon_wireless_terms