Personally, I am 100% not surprised by your experience. I AM, however, very surprised by some of the replies I've seen on here with positive experiences with in store pickup. I am currently 24 hour...
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Personally, I am 100% not surprised by your experience. I AM, however, very surprised by some of the replies I've seen on here with positive experiences with in store pickup. I am currently 24 hours in to my third ever Verizon in-store pickup order. I have never once, on any order, received an email that my order was ready for pick up. Never. I always receive the "don't go yet!!" email, but never anything further. The last two were solved by me just calling or going to the store. I would 100% bet my lunch that I'm going to end up at the Verizon store after work this afternoon, with no email (and no phone to check it even if I did) begging for my device that I should of been able to pick up yesterday at some point in the 8 business hours between the time I ordered and closing. Never, ever ever ever use Verizon in store pickup. It's a disaster, and much slower and more aggravating than shipping. I know, you think you'll have your device today. You probably won't, and definitely won't unless you roll the dice and just go to the store before you're supposed to. It's amazing how Verizon, in 2019, can't figure out something that many brick and mortar stores had down to a science 15 years ago.