My S7 did not receive the Emergency Presidential Alert test on October 3rd despite my phone being on, not on a call, the software being up to date, and all 4 alert types as well as location servi...
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My S7 did not receive the Emergency Presidential Alert test on October 3rd despite my phone being on, not on a call, the software being up to date, and all 4 alert types as well as location services being enabled. I called Verizon customer service that evening and after over an hour I was told more research was necessary and that I would receive a call back the following day. On October 4th I did receive a call-back and after another 10-15 minutes was notified that a ticket was being submitted to Verizon technical support. Over the next 3 days I received 3 texts indicating that my ticket had been assigned and when to expect the next update. Finally on October 8th I received a barely intelligible voice mail from the Verizon Network Support Team saying very rapidly that this was "not a network issue", that the alert was "not issued by Verizon" and to "visit www.fema.gov/emergency-alert-test if I have any other questions".