It says there is plenty of battery. The only ! was next to location, that the location services are turned on. This is not a problem of the phone running out of battery. It simply shuts of... Ver más...
It says there is plenty of battery. The only ! was next to location, that the location services are turned on. This is not a problem of the phone running out of battery. It simply shuts off. When I do get it back on, there is still plenty of battery and it has not been plugged in. On Mon, Feb 4, 2019 at 4:45 PM vzw_customer_support <
what do I do about this? I have not heard back from you about this. Do you have a solution?
I have not run the phone without the second battery so i can't answer that question. On Sat, Jan 26, 2019 at 2:53 PM vzw_customer_support <
I don't believe there had been any damage when this started, however just a couple of days ago I noticed that the glass cover I have on my screen has a crack in the bottom right corner. As f... See more...
I don't believe there had been any damage when this started, however just a couple of days ago I noticed that the glass cover I have on my screen has a crack in the bottom right corner. As far as charger, no, I am not using the charger that came with the phone (to be honest, I'm not sure which charger and cord came with the phone as I have had it for over a year). I put it on a wireless charger at night since I have the Kate Spade extra battery pack attached to the phone. I have not had any issues with this and even disconnected the extra battery when this happened the first time to see if that was affecting it in any way. It did not seem to be a factor since it still didn't turn on with just the power button. Yes, I do have an SD card installed on the phone. Thank you for responding and helping me with this issue. On Thu, Jan 24, 2019 at 2:38 PM vzw_customer_support <
I am having a similar issue.  My Moto Z2 Force will randomly shut off.  I can't power it back on without resetting the phone (press the power and volume buttons and hold until it restarts).  The ... See more...
I am having a similar issue.  My Moto Z2 Force will randomly shut off.  I can't power it back on without resetting the phone (press the power and volume buttons and hold until it restarts).  The power button alone does nothing.  It is definitely not that it doesn't have a charge as when I power it back on there is 75% or more power left most times.  Please help with this issue.  It's hard to hear a phone ring or get a text when the phone is off and you have no idea it is off.  I have been having this issue for over a week and have had to reset the phone multiple times.