I bought an Iphone SE to replace my iphone 4s.  After receiving my new device I ordered a new 4G sim card from Verizon to activate the new phone.  When I go to the page to activate bring my own d... Ver más...
I bought an Iphone SE to replace my iphone 4s.  After receiving my new device I ordered a new 4G sim card from Verizon to activate the new phone.  When I go to the page to activate bring my own device to an existing line, I can't select my device as an option.  It only says "activate new sim".  So when I click on that link it says the sim is not compatible with the device (iphone 4s).  How do I add the information for the new device to my account, so that when I activate the new sim it goes through to the compatible device (new Iphone SE)?  Spent an hour on the phone with tech support only to be told to try taking it to a store and have them do it. That is not an option at this time