I did say that I realize my payments are an issue. What I have a problem with is customer service tells me that my payment arrangements are fine and my service will not be interrupted and yet the... See more...
I did say that I realize my payments are an issue. What I have a problem with is customer service tells me that my payment arrangements are fine and my service will not be interrupted and yet they get interrupted anyway and then I'm charged more because of it. This is also after I made a payment and also a payment arrangement and yet my services were still suspended and I'm charged for the reinstatement fee. This is okay? I don't think so.
The actual issue with my payment arrangements have been fixed. Once I scheduled my payment within the 14 days via the automated system my services were restored. My issue is being charged $20 per... See more...
The actual issue with my payment arrangements have been fixed. Once I scheduled my payment within the 14 days via the automated system my services were restored. My issue is being charged $20 per line for reinstatement when I was told two times that my services would not be interrupted and yet they were. It's happened twice now so there's $120 worth of reinstatement fees on my bill that I don't feel are justified. I can't get caught up if Verizon keeps suspending my services (after assuring me they would not) then charging me to get them reinstated.
I have not had any issues with Verizon up until recently. Lately it has been awful. I can't get any sort of actual help in the chat or phone for that matter. No one can do anything and no one wan... See more...
I have not had any issues with Verizon up until recently. Lately it has been awful. I can't get any sort of actual help in the chat or phone for that matter. No one can do anything and no one wants to connect me to a supervisor who can help. I've talked to a customer service agent twice now and made a payment arrangement and was assured that my service would not be interrupted as long as I made the payment on the scheduled date. Twice now that has not been the case. My account was suspended prior to the payment date. I had to use the Chat option on the website because that was the only means I had. I get told that I was supposed to do a 'Promise to Pay' and not a Payment Arrangement and that they would fix the problem and my services would be restored. Two hours later my services had not been restored. This also happened on a weekend so of course there was next to no one that I could speak with. Finally after going back and forth, talking to multiple different people, and a long battle my services were finally restored after paying $50. Then I'm charged a $20 reinstating fee for each line. Fast forward to today. I just made a payment and had a promise to pay scheduled as what I was told to do. I was assured this would not cause any issues. Then today my account was suspended again. I reached out via Chat (again as the only means I had) talked to someone. They set up a payment arrangement (not a promise to pay) and said my services would be restored within an hour. Two hours later still no services. I reach out via Chat again. They can't figure out why my services aren't working and advise for me to speak with someone in Financial services via a phone number. Well, I can't call since my account is suspended. I attempt to make a phone call and get the automated system to make a payment or schedule to pay. I had to schedule the payment within 14 days which is 1 day before what the customer service agent scheduled my payment for. I was not told about the 14 day issue through customer service, fyi. So once I scheduled my payment within 14 days now suddenly my services are restored! WHY DIDN'T CUSTOMER SERVICE KNOW THIS? On top of this now I'm being charged again a $20 reinstatement fee for each line! Why should I be charged a $20 reinstatement fee for each line when I'm constantly assured by customer service that my service would not be suspended then it is?! It's like they are suspending my service just to get the $20 reinstatement fee. I'm trying to get caught up. I understand paying late puts me behind. But how can a person get caught up when they keep stacking on fees?! So now I have at least 2 sets of $20 reinstatement fees on my bill which comes to $120 additional dollars that I don't feel are justified given I was told my services would not be effected from the beginning! I'm extremely disappointed with this entire situation. Once my account is caught up I'm tempted to shop around but I hate to given how great Verizon has been up to this point. But customer service is a joke and trying to find a way to even complain is next to impossible.