As a long time customer of over 11 years and counting, I am having a hard time understanding why Verizon is not being a little more “giving” to accommodate the issues that have come up with the p...
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As a long time customer of over 11 years and counting, I am having a hard time understanding why Verizon is not being a little more “giving” to accommodate the issues that have come up with the pre-orders of the new iPhones. You have customers like myself that pre-ordered their phones that we given not one date but two. Then you have customers that were given dates that change multiple times. You also have customers that ordered on days after the pre-order date of 9/9 but now have the exact phone that others who ordered on 9/9 are still waiting for. Aside from the fact that we took the time to get up or stay up (depending on where you live) to pre-order these phones, the answers that we are getting on this forum or via customer service are horrible. I understand that we need to contact Apple to complain because they are the ones that are not sending the phones, but we did not pre-order from Apple, we pre-ordered from Verizon. I am a firm believer of customer service and treating customers with value and respect. Best Buy apparently understands the idea of customer service because they knew there were issues beforehand and decided that they were going to compensate their customers for their mishap and the inconvenience. Verizon on the other hand seems to have taken the “oh well, too bad so sad” stance and it is quite disheartening. I can pay you over what other carriers charge because I love the reliability of the service, but my loyalty counts for nothing. I should just deal with this cluster-**ck and pray that I get my phone before Thanksgiving. This is unacceptable to me. Why even offer the pre-order if there was no chance that I was going to get the phone that I wanted (JB 7+ 128gb)? Why when I call customer service (which has only been twice) am I getting different answers or the representative telling me that I could gladly try to walk into a store and get a phone? But of course we find that that is also incorrect information because NO store in my area (Atlanta, GA) was shipped in iPhone 7 plus in any color. To say the least, I am disappointed with Verizon that their lack of interest to appease their customers for the clear frustration and inconvenience that were are experiencing, the misinformation their representatives are giving their customers, and the entire process of ordering these phones and having to wait without a date of when we are getting our new phones. It makes me wonder if my loyalty lies in the wrong company. Do better Order Date - 9/9 Order time - 3:10 am - after the issues with their website was resolved Confirmation email received - yes Ship date on email - 10/5 Ship date on website - 9/23 Phone order - JB 7+ 128gb CC charged - nope not yet