Smooner1's Posts

So, I finally did a factory reset.  I thought everything was corrected.  Nope.  It still shuts down out of the blue while sitting on the cradle.  Last night although it was sitting on the cradle, it started beeping the the battery was low.  I had to wake up, shut it down, still wouldn't charge, so I had to shut it down again, take out the battery and then it was charging.  So, this morning I'm at work and it sitting on the cradle and I look over, and it turned off!  I'm getting very frustrated. Nobody's helping me and I don't want to buy another $200-$400 phone!

AntonioC_VZW wrote: Hi Smooner1,   I understand your concerns. I'd be frustrated if my phone powered off at random after a software update. My resources indicate that a software update may cause some 3rd party application conflicts and that a Factory Reset usually resolves such conflicts and the issues caused by them. Please perform a Factory Reset and keep us posted.   Keep in mind that performing a factory reset will remove ALL data including the Google account, system data, application data, application settings, and downloaded applications.   If you are eligible for upgrade and prefer to upgrade to an iPhone device please visit the iPhone Device Webpage at your convenience.   Hi Antonio,   I really don't want to do a factory reset.  I haven't really had any problems with my phone until this last update.  I love the screen, the call quality is excellent.  But after you customize your phone just the way you want it, I hate to have to do a factory reset.  I am eligible to get a new phone, but don' t they all have their quirks?  I paid $200 for this one and the new one is going to cost about the same if not more.  Ugg.. So frustrated.

jamesknix wrote: I have tried this download 6 or 7 times now, and each time I get a message saying "device runs out of memory". I have plenty of memory on my phone, over a gig on the actual phone and 8 on the SD Card. The RAM is fine as well. Has anyone else dealt with this problem?   If so, please help! Hey!  The times that I have gotten the "memory" error was times that the phone is trying to use WIFI to download and I have no WIFI connection or when I have a WIFI connection but I believe with the update it doesn't use the WIFI so just make sure the WIFI is turned off and not that the phone says it won't use the WIFI.  Try that and maybe it will work.  Just a suggestion.  Hope it helps.

I actually did end up talking to a technician on the phone.  2 actually and they were very nice and knowledgeable but it ended up we couldn't get the phone going?  Then, at 11:30 pm, it turns on!!!! Scared the crap out of me and said it was in recovery mode, so I let it but then it stared forclosing apps, like daily briefing and the INVOPATH or something like that said it wanted to update but it never did.  Anyway, my new/refurbished one is on it's way.  I love Verizon!  Always helpful!  Maybe this phone was just a dud.  But, the one good thing about it actually turning back on even if it was still messed up, I got to factory reset it so my info wasn't on there anymore before I send it back int.  That makes me feel a little better.  Oh well, thanks for listening.