I thought I corrected my problem by clearing the cache on the camera app but that is not the case. It happened again with 68% power still on the phone. I have not had any spills or liquid on my... Ver más...
I thought I corrected my problem by clearing the cache on the camera app but that is not the case. It happened again with 68% power still on the phone. I have not had any spills or liquid on my phone. No cracks in the screen or case it just crashes and shuts off. I feel it's a defect in the battery function and the phone. I got the phone in January of 2016 so it's just barely a year old. I won't be getting another Moto Force product - they do not last! Does anyone out there no of a good solution?
I have a Moto Z Force phone my Motorola.  Mid January it began turning off when attempting to take pictures.  Even with the battery at 63%, just choosing to open the camera function shuts the pho... Ver más...
I have a Moto Z Force phone my Motorola.  Mid January it began turning off when attempting to take pictures.  Even with the battery at 63%, just choosing to open the camera function shuts the phone down.  Does anyone know why this is happening?  The first time it happened after taking two pictures, did the same thing on another day and today it turned off as soon as I opened the camera to take a picture.  Is this a problem that I need to replace the phne because of it? Is the problem covered under the phones warranty?