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kevinm_vzw's Posts

ra999, I can certainly understand your frustration, and I would like to make sure that we have a full understanding of the situation. As Ann154 mentioned, most corporate store locations were open... See more...
ra999, I can certainly understand your frustration, and I would like to make sure that we have a full understanding of the situation. As Ann154 mentioned, most corporate store locations were open on Friday 11/23, unless you went to an authorized retailer. This may simply be the case where they may have different business hours. I would like to set the appropriate expectations that you have 14 days from the day of purchase to return or exchange your device to receive the promotion you were seeking. For more details on our return/exchange policy, please click on the following link: Verizon Wireless ReturnExchange Procedures | Verizon Wireless. I have also sent you a Private Message to further discuss this if you would like.  KevinM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the  Correct Answer  button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!