mflotron, we definitely want to ensure that you're able to backup your information and upload to YouTube. Help is here. How does your 5G perform with Smart Queues disabled? Certain quality of ser... Ver más...
mflotron, we definitely want to ensure that you're able to backup your information and upload to YouTube. Help is here. How does your 5G perform with Smart Queues disabled? Certain quality of service features may inadvertently affect your speeds. Have you been able to test your throughout before Smart Queues? Looking forward to hearing back. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
LEEFOS21, I'm sorry to hear that you are experiencing several issues with the Galaxy J3 V, and have been unable to get a resolution after visiting a store location. Help is here. In regard to the... Ver más...
LEEFOS21, I'm sorry to hear that you are experiencing several issues with the Galaxy J3 V, and have been unable to get a resolution after visiting a store location. Help is here. In regard to the missed calls, does this occur with all numbers, or a specific number? When did these issues start to occur? Have you made any recent changes to the Galaxy J3 V's on your account? LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Zena10, I'm sorry to hear that you were unable to receive a resolution at a store location, and that you've received charges on your account. Help is here. Based on the information that you've s... Ver más...
Zena10, I'm sorry to hear that you were unable to receive a resolution at a store location, and that you've received charges on your account. Help is here. Based on the information that you've shared, it sounds like your sister's phone is locked. In order to activate a phone from another carrier on our network, it must be unlocked and able to pass our compatibility page: https://www.verizonwireless.com/prospect/bring-your-own-device/#/checkDevice In addition, Verizon Wireless is unable to provide unlocking services for phones from other carriers. I also understand that you have received emails from Verizon informing you that you have received charges on your account. In order for us to best assist, are you able to provide additional details about the charges that you have received? Looking forward to hearing back. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
seelinger, I'm sorry to hear that you are experiencing challenges with provisioning text messaging on your Blackberry phone. Allow me to clarify. If your phone is not a Verizon brand phone, we a... Ver más...
seelinger, I'm sorry to hear that you are experiencing challenges with provisioning text messaging on your Blackberry phone. Allow me to clarify. If your phone is not a Verizon brand phone, we are unable to guarantee full compatibility of cellular services. If you would like to use a Blackberry device on our network, I recommend the Blackberry Key2LE as shown here: https://www.verizonwireless.com/articles/unlock-blackberry-key2le-smartphone-at-verizon/ Let us know if this helps. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
atomarchio1, we appreciate your interest in our unlimited plans and want to ensure that you have the correct information for pricing. You've come to the right place for assistance. Since our unl... Ver más...
atomarchio1, we appreciate your interest in our unlimited plans and want to ensure that you have the correct information for pricing. You've come to the right place for assistance. Since our unlimited plans allow you to mix and match the lines on your account, are you able to confirm which version of our unlimited plans would best suit the lines on your account? Additional information for our unlimited plans can be found here: https://www.verizonwireless.com/plans/ Let us know if this information is helpful. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
KayLeeTech, congratulations on your new smart watch. We are thrilled to see your interest in Verizon Messages and we want to ensure that you have the correct expectations about Verizon Messages ... Ver más...
KayLeeTech, congratulations on your new smart watch. We are thrilled to see your interest in Verizon Messages and we want to ensure that you have the correct expectations about Verizon Messages compatibility on your watch. Help is here. To clarify, are you able to locate the Verizon Messages app on the Play Store of your watch? As our Verizon Messages FAQ confirms, if you are unable to locate the Verizon Messages app within the Play Store, this means that your watch is not currently supported at this time: https://www.verizonwireless.com/support/verizon-messages-faqs/#custom Let us know if this helps to clear things up. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
SPARESOCIALCHANGE, I know how important it is to be able to have a phone that you can rely on for calling. You've come to the right place for assistance and I appreciate the extensive details and... Ver más...
SPARESOCIALCHANGE, I know how important it is to be able to have a phone that you can rely on for calling. You've come to the right place for assistance and I appreciate the extensive details and troubleshooting that you've completed thus far. Based on the information that you've shared, I'd like to be able to take a closer look at your account to provide a resolution. Please check your inbox for a Private Message. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
FORGOTTEN.LORE.STUDIO, I can certainly understand how it can be challenging it can be to receive texts from an email address as opposed to a phone number. Help is here. When did this start to occ... Ver más...
FORGOTTEN.LORE.STUDIO, I can certainly understand how it can be challenging it can be to receive texts from an email address as opposed to a phone number. Help is here. When did this start to occur? Have you made any recent changes to your phone? LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Legacy777, we appreciate the effort you've put into activating your wife's iPhone 6s on our network, and I want to ensure that we don't overlook any options to complete activation. Have you used ... Ver más...
Legacy777, we appreciate the effort you've put into activating your wife's iPhone 6s on our network, and I want to ensure that we don't overlook any options to complete activation. Have you used our self-service page to verify compatibility on our network? Bring Your Own Phone or Device - BYOD | Verizon Wireless In addition, I have sent you a Private Message. Please check your inbox. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
jdwest6, we definitely want to ensure that you're able to review previous invoices. Help is here. As tikibar1 mentioned, the following link is a great resource to be able to view past invoices: H... Ver más...
jdwest6, we definitely want to ensure that you're able to review previous invoices. Help is here. As tikibar1 mentioned, the following link is a great resource to be able to view past invoices: How to view previous billing statements | Verizon Wireless Please note that accessing previous invoices requires a My Verizon account. If you have not previously registered for an account, you may do so using the steps provided here: Register for My Verizon - Website | Verizon Wireless Keep us posted if you are able to view your past invoices using the steps shared. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
JW48SR, we definitely want to ensure that we're on the same page when it comes to your bill. What questions do you have? We would be more than happy to review your bill further and provide clari... Ver más...
JW48SR, we definitely want to ensure that we're on the same page when it comes to your bill. What questions do you have? We would be more than happy to review your bill further and provide clarity. Please check your inbox for a Private Message. If you need to view your bill, you may follow these steps: Billing Statement FAQs | Verizon Wireless  In addition, you may also reach us via phone by dialing *611 or 800-922-0204. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
squishybear, we appreciate your loyalty and recognize your time is valuable. I'm sorry to hear that you haven't received a resolution in regard to your account balance. You've come to the right p... Ver más...
squishybear, we appreciate your loyalty and recognize your time is valuable. I'm sorry to hear that you haven't received a resolution in regard to your account balance. You've come to the right place for help. To clarify, what charges have you received on your bill? I would like the opportunity to review your account to ensure that you have been charged properly, and provide a detailed explanation. Please check your inbox for a Private Message to review further. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
jenlyd, we are sorry to hear that you are experiencing incoming call issues on your new Galaxy S9. We are appreciative of your past troubleshooting efforts and you've come to the right place for ... Ver más...
jenlyd, we are sorry to hear that you are experiencing incoming call issues on your new Galaxy S9. We are appreciative of your past troubleshooting efforts and you've come to the right place for assistance. Did you experience these inbound call issues prior to the Galaxy S9? When did this begin? Have you made any recent changes to your phone? Looking forward to hearing back. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
jb1984, I understand your concerns about your previous account and am sorry to hear that we were not able to properly process your request. You've come to the right place for help and I'm confide... Ver más...
jb1984, I understand your concerns about your previous account and am sorry to hear that we were not able to properly process your request. You've come to the right place for help and I'm confident that we'll be able to investigate the status of your previous account. Please your check your inbox for a Private Message so that we may review further. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
dvfd12, we are thrilled to see that you have recently upgraded your phone, but are sad to hear that you have encountered challenges with having the promotion successfully applied to your account... Ver más...
dvfd12, we are thrilled to see that you have recently upgraded your phone, but are sad to hear that you have encountered challenges with having the promotion successfully applied to your account, especially after already having worked with previous representatives. Help is here. Based on the information that you've provided, I'd like the opportunity to review your account to provide a resolution. I have sent you a Private Message. Please check your inbox. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
PAUWHI2, we appreciate your proactive troubleshooting steps and want to ensure that you are able to receive all the messages from your group text. Help is here. Have you tried uninstalling Messag... Ver más...
PAUWHI2, we appreciate your proactive troubleshooting steps and want to ensure that you are able to receive all the messages from your group text. Help is here. Have you tried uninstalling Messages Plus to see if this will allow you to receive all the group texts in your Samsung messaging app? Samsung Galaxy Note8 - Uninstall Apps | Verizon Wireless In addition, have you ever logged into Messages Plus on any other device besides your Note 8? LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
suggams, we value your 5 years of loyalty and we are sorry to hear that you are experiencing challenges with receiving service on your phone. You've come to the right place for assistance, and I... Ver más...
suggams, we value your 5 years of loyalty and we are sorry to hear that you are experiencing challenges with receiving service on your phone. You've come to the right place for assistance, and I'm confident that we'll be able to restore functionality to your phone, so that you may stay in touch with your parents. To clarify, what happens when you attempt to make a call, or send/receive a text message? Do you get any error messages? Does your service improve in other areas? Looking forward to hearing back. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
larryj, I'm sorry to hear that your SD cards are showing as corrupt after the Oreo update. Help is here and I want to ensure that we're able to explore every option available to restore your SD ... Ver más...
larryj, I'm sorry to hear that your SD cards are showing as corrupt after the Oreo update. Help is here and I want to ensure that we're able to explore every option available to restore your SD cards. I am thrilled to hear that you were able to backup the data on your SD cards via your tablet, can you follow these instructions to format your SD card? https://www.verizonwireless.com/support/knowledge-base-203728/ Formatting SD cards is a great option if your phone is having issues with recognizing the SD card. After completing these steps, please let us know if your Galaxy S7 displays your SD cards as corrupt. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
blacktongue, I certainly understand your eagerness to be able to continue using your Motorola Droid Razr phones. I will be glad to clarify. Per our device unlocking guide, neither our 3G or 4G ph... Ver más...
blacktongue, I certainly understand your eagerness to be able to continue using your Motorola Droid Razr phones. I will be glad to clarify. Per our device unlocking guide, neither our 3G or 4G phones are locked: Device Unlocking Policies | About Verizon Please note that although your Droid Razr's are unlocked, you may have a different experience than expected when attempting to activate these phones on a different network, as they were specifically designed for use on the Verizon Wireless network. Let us know if this helps to clarify. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
JONBAR86, I can certainly understand your concerns about being able to complete troubleshooting if your phone is low on battery. To clarify, are you experiencing battery issues similar to the ori... Ver más...
JONBAR86, I can certainly understand your concerns about being able to complete troubleshooting if your phone is low on battery. To clarify, are you experiencing battery issues similar to the original poster? Please let us know if you see any of the following: Charger fits loosely, bent or broken port Corrosion, or liquid damage Appears normal Looking forward to hearing back. LorenzoP_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!