I have been reading the message boards regarding people's issues. I'm frankly getting annoyed reading the responses, because they immediately assume the user's WiFi network is the problem, or th...
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I have been reading the message boards regarding people's issues. I'm frankly getting annoyed reading the responses, because they immediately assume the user's WiFi network is the problem, or they blame it on third party apps. First, Verizon needs to take accountability for the update they pushed out. Almost everyone has multiple devices, and have been using WiFi for years. We know the issues are not with our home/work networks, but yet you have us resetting routers and modems, and wondering whether it's the ISP's fault. The second go-to culprit is third party apps. This seems like a more reasonable suggestion, but if the problem were third party apps, wouldn't we have seen many of these issues before updates? As you will see below, I have factory reset my phone, and operated in Safe Mode but the issues still persist. There is obviously an issue affecting a lot of users since the Oreo update(s). If you don't envision a real solution (like a patch), can you at least let us revert to the operating system of our choosing? I never had problems with Nougat, and would gladly go back! This is incredibly frustrating, especially since I am still paying off my Moto Z Force, and I'll probably end up with data overage charges as a result! For the record, before these recent issues, I loved everything about my phone and its operating system. I am running Android Version 8.0.0 (Oreo) My two most recent updates are as follows: March 15, 2018: NCLS26.118-23-13-6-5; June 21, 2018: OCLS27.76-69-4 My security patch level is listed as May 1, 2018 Since the June 21 update, these are the issues I have been experiencing: 1. WiFi Connectivity When I am on my home network, I can only stay connected for a few minutes at a time. I lose the signal, even when I am sitting in the same room as the router. When I try to reconnect, my phone will not be able to find any network (there are multiple within range of my house). At that point, if I look up my MAC address, it will read: 02.00.00.00.00.00 and my IP address will read: Unavailable. The only way to remedy this issue is to restart the phone. At this point, the phone will often freeze on the "Shutting Down" prompt, and I have to do a hard reboot OR the phone has just shut off on its own (see problem #3). After the phone reboots, I can usually reconnect to WiFi for a few minutes (literally), until this process repeats. I know this is an issue with the phone because I never had issues before the most recent update, and all other devices in the home continue to connect normally. I have reset my router and modem, but have had no change. 2. Phone Running Hot I have not seen major battery drain problems, but I have noticed that the phone runs hot. It gets noticeably warm after only a few minutes of use. This never happened before, and it happens even when I have my screen dimmed, very few background functions running, and the high accuracy location setting turned off. This continues to happen, even after I factory reset my phone, and regardless of whether or not I am in Safe Mode. 3. Phone Shuts Down This is the biggest concern. It does not seem to occur when there is no WiFi network to connect to (though I can't be 100% sure if this is actually connected to the WiFi issue, or if it's just a coincidence). The phone shuts down without any warning, as if I had performed a hard reboot. This happens when I'm using the phone, and when it's just sitting on the table idle. It seems to happen more frequently at the end of the day, and when it begins (usually after about 6-7 hours of being on), it increases in frequency. The last few nights, the phone shut down and restarted 4-5 times. Like the other problems, this never happened before the update, and it continues to happen after I did a factory reset, and even in Safe Mode. 4. Difficulty Sending/Receiving Text Messages I am not sure if this was caused by the update, since I had this problem intermittently (but rarely) before the update. When sending, the everything looks like a successful delivery on my end (including a timestamp), but the recipient will not get it. When receiving, I am not sure whether the sender thinks they had a successful delivery, but I know I just don't get them. Things I Have Tried: -deleted any suspicious apps, on the advice of the representative from Tech Coach (I only had two that popped up as suspicious, according to the Anti Adware app, but one of them was AppFlash, which I couldn't delete because it is a Verizon app! The other was a flashlight app, and there was no suspicion of malware.) -Tech Coach rep did a battery diagnostic on my phone, and said there was no battery problem -did a factory reset (full disclosure, I did restore my backup data, but only after I saw that the reset did not fix the problem) -tried operating in Safe Mode (no effect, and all issues above continued) -deleted cache partition files (I did this in Recovery Mode, using instructions from the Verizon website, with no effect) -went to the Verizon store (the rep said he has heard of a lot of people having issues since recent Oreo updates, but couldn't really do much other than check my SIM card)