So I read that T Mobile will allow customers to obtain loaner phones when they turn in their Note 7 until they find a permanent suitable replacement for themselves. It sounds like customers will ... Ver más...
So I read that T Mobile will allow customers to obtain loaner phones when they turn in their Note 7 until they find a permanent suitable replacement for themselves. It sounds like customers will have the option of getting a Galaxy S7 or even an iPhone 6S as a loaner if the phone they want is not currently available. The same story also mentions AT&T will have the same offer. When will Verizon have the same offer? Here's the link to the story I found: T-Mobile to offer loaner devices for Note 7 after all
My understanding is that the recall is voluntary, but I'm sure most if not all of us are more concerned with safety and would rather turn in the phone rather than be one of the unlucky ones that ... Ver más...
My understanding is that the recall is voluntary, but I'm sure most if not all of us are more concerned with safety and would rather turn in the phone rather than be one of the unlucky ones that have dealt with a fire/explosion. Its the "being stuck with a phone I didn't want in the first place for longer than I'd like" that is a huge concern.....for me at least.
If I'm being honest, there isn't one phone that appeals to me more than any of the other ones that are available right now. As I had stated, the Note 7 was very appealing to me when it was announ... Ver más...
If I'm being honest, there isn't one phone that appeals to me more than any of the other ones that are available right now. As I had stated, the Note 7 was very appealing to me when it was announced and released which is why I paid to get out of my Galaxy S6 early. Now my choices are to downgrade to an older Galaxy phone or pick a competitor. If we had the ability to trade in a replacement device earlier than the standard 50% or 6 months, it would make the process a lot easier for some of us. Heck, some of us might even like the competitor's phone so much we stick with it for 2+ years. My concern (which I'm sure a lot of us have) is being locked into a phone which wasn't our first choice for an extended period of time. I know its not standard practice to let customers out of their agreements early, but this is a unique situation which I believe warrants a unique solution to help alleviate stress and concerns. If I was able to get out of a phone early (such as after 25% of the phone was paid off or 6 months instead of 50% or a year) I would gladly waive the bill credit being offered. This would also make my decision much easier and I would have no issue picking a replacement phone.
I used to have the Galaxy S6 and traded it in early to get the Note 7 when it first came out. In order to do that, I had to pay extra device installment payments to satisfy the agreement I had wh... Ver más...
I used to have the Galaxy S6 and traded it in early to get the Note 7 when it first came out. In order to do that, I had to pay extra device installment payments to satisfy the agreement I had when I purchased the S6. I was VERY happy with the Note 7 but as I'm sure everyone knows the phone has been called......twice. I exchanged my original Note 7 for a replacement which has now been recalled as well. Now I have a a tough choice to make. Do I get an S7 that has been out for about 6 months and and have that phone for at least a year before I can trade it in? Or do I go with an entirely new phone such as an iPhone or Google Pixel. From my understanding, if I choose either the S7 or an iPhone I can trade in that phone once 50% (the equivalent of 1 year) has been paid off. If I choose the Pixel, the phone has to paid off entirely in order to be able to get a new phone. I'm a bit frustrated that through no fault of my own I now have to get a phone I didn't want in the first place and I have to be stuck with it for longer than I would like. For now, I would like to get the next Galaxy when it eventually comes out (perhaps the S8 in Aprilish of 2017) unless that phone also has issues like the Note does. I would appreciate it if as a goodwill gesture, Verizon lowered the threshold in order to trade in either a Galaxy or iPhone to something like 25% which would then allow us to trade the phone in towards an S8 in approximately 6 months if that's what we choose to do. Otherwise we would be stuck paying a sizable chunk of money out of pocket to get to 50% or keep the phone for an additional 6 months. I was quite happy with the S6 when I had it and traded it early as I had seen fantastic reviews for the Note 7. Obviously if I had known that the Note 7 wasn't a viable option, I would have just kept the S6 until next year. Verizon - I'm hoping you can work with your customers to make those of us that purchased a Note 7 happy and comfortable with the choice we make for a replacement phone. When I called and spoke to a representative, I was told that the recall was voluntary. This maybe true, but who wants a phone that has had as many safety issues as this phone has had? I've been very happy with mine so far, but I'm not willing to risk my safety or my family's on a hope that my phone won't explode or catch fire. I also would not want a phone that is banned by the FAA. PS - I couldn't find a link anywhere to email customer service with a question/concern.