So I'm not sure if anyone else had this experience getting the iPhone X. It was bad--I am really disappointed in Verizon. Have been a customer for over 10 years and am not pleased. I have neve...
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So I'm not sure if anyone else had this experience getting the iPhone X. It was bad--I am really disappointed in Verizon. Have been a customer for over 10 years and am not pleased. I have never pre-ordered a phone. But when I decided to pre-order, I did my research. I was up at 2:40 am refreshing my computer. As part of my research, I called Verizon twice to check out the process. On 10/25 I only called to ask if I could pre-order the iPhone X and ship it to another address. The friendly lady I spoke to said, "Sure," and explained she had done just that for her son previously. And then I got to Verizon check out at 2:57 am--there was no option to change the shipping address. I figured, I would try with Apple. Got a reservation number as Verizon's system was busy and went through checkout tonight. Nope, still no option to change the address with Apple, as the phone is connected to the Verizon account. So I called Verizon this evening. Kudos to whoever calmed me down for politeness, but no luck on getting a phone before December. They explained you could change the address online. I stated I could not. They tried to place the order through the website on my account and had the same issue. They apologized, placed the order over the phone with a December delivery and put a $30 credit on the account. Am I happy--no. I wanted my phone on Nov. 3rd. Am I surprised--actually yes. I generally have not had bad experiences with Verizon. But I feel like Verizon did not train its employees well enough or I was lied to. I'm toward believing it a training issue that cost me a timely phone, sleep and time.