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karendar's Posts

Re: Access to restore Moto Z force in Software Assistant
by in Motorola
‎08-24-2017 08:28 AM
‎08-24-2017 08:28 AM
The restore assistant did not restore my phone, it just froze. And whenever I access wifi, the phone crashes and reboots. Just so you know, no basic troubleshooting steps will fix my issue. G... See more...
The restore assistant did not restore my phone, it just froze. And whenever I access wifi, the phone crashes and reboots. Just so you know, no basic troubleshooting steps will fix my issue. Getting the full firmware to flash back the phone to stock OR access to the software assistant is the only way to recover my phone. Right now, I have an expensive paperweight. Moto won't help, you don't seem to be able to help. PLEASE tell me if NCL26.118-23 build will be made available online anytime soon.
Re: Access to restore Moto Z force in Software Assistant
by in Motorola
‎08-19-2017 10:56 PM
‎08-19-2017 10:56 PM
Hi, Factory reset completed already. The wifi doesn't work and bluetooth is flaky. From my investigation, it's probably an issue with either the modem or kernel which was not upgraded successf... See more...
Hi, Factory reset completed already. The wifi doesn't work and bluetooth is flaky. From my investigation, it's probably an issue with either the modem or kernel which was not upgraded successfully by the OTA. The only true way of fixing it is by restoring the full firmware through the software assistant. So why does the restore button not display? Is the package just not available yet, so the app does not show you the restore function?
Access to restore Moto Z force in Software Assistant
by in Motorola
‎08-17-2017 01:33 PM
‎08-17-2017 01:33 PM
Hello, I have lots of issues with my Moto Z force droid since I updated to NCL26.118-23 build through OTA which now require me to restore the phone. The Restore button does not appear in the V... See more...
Hello, I have lots of issues with my Moto Z force droid since I updated to NCL26.118-23 build through OTA which now require me to restore the phone. The Restore button does not appear in the Verizon Software Assistant when I get to the end, it only says I'm on the latest version. How do I fix the software to do the restore? Otherwise, is there a way to download the full firmware somewhere? Thanks.
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