KellyW_VZW's Posts

Hello,   Please follow the steps outlined below to ensure that your GPS settings are set to Location On.   From the main screen, press Blackberry Key Tap Options to highlight and press screen to select Tap Advanced Options, to highlight and press screen to select. Tap GPS, to hightlight and press screen to select. Tap GPS Services box to open options. Tap Location On and press screen to select. Press Blackberry Key Tap Save to higlight and press screen to save settings.   If Location On is selected, please follow the steps below to check the software version on your device:   The latest version created for your device is:  Software: 5.0.0 Rel -1656 /Platform 4.2.0.442 App 5.0.0.1015   If your devices shows any other version, it will be necessary to backup the information on your phone and download the latest software version by connecting your device to your computer via the USB cable that came with your equipment.  The software link can be downloaded at the link below:   Software Update: BlackBerry® Storm2™ 9550   NOTE: All data will be erased from your device after the software update.   Thank you.     KellyW@VZWSupport        

Hello, Thank you SuzieQ for providing a troubleshooting tip. It is very much appreciated. Cicatrices, you will also want to try downloading the VCAST Media manager (desktop version). Which can be found at the link below and follow the instructions provided for installation. Please review the system requirements as well to ensure you are running an Operating System that is compatible.   VCAST Media Manager     Thank you.     KellyW@VZWSupport          

Hello,   Thank you Community Members for providing some troubleshooting tips. It is very much appreciated.   Ridgerunner425, please have the Account Owner contact us directly for assistance.  We can be reached by calling 1-800-922-0204,option 0.  In the meantime, you can view the functions that can be completed online at the link below:   My Account Online   Thank you.     KellyW@VZWSupport    

Hello,   Thank you Ann154, for providing assistance. It is very much appreciated.   Lydaf, in addition to contacting authorities, you can change the settings on your phone to only allow phone calls and messages to be received from those who are in your Contact List.     To do so, please follow these steps:     Restrict Calls/Messages:  With the flip open, from the main screen, press OK [Menu] Scroll to Settings & Tools, press OK Scroll to Phone Settings, press OK. Scroll to Security, press OK. Enter Phone Lock Code ???? displays. Enter the 4 digit lock code, press OK. Scroll to Restrictions, press OK. Enter Service Lock Code ???? displays. Enter the 4 digit code, press OK. Location Setting Lock Setting Unlock Setting Calls Incoming Calls Allow All Contacts Only Block All Outgoing Calls Allow All Contacts Only Block All Messages Outgoing Messages Allow All Block All Incoming Messages Allow All Block All Dial Up Modem Allow Block Press OK to select the menus/submenus above.   Thank you.     KellyW@VZWSupport    

Hello,   I'm sorry to learn that you are having some problems with your device. Please remove the battery and place back on. If this doesn't resolve the issue, please check the software version on  your device. As of this writing, the latest version is: D8999VWAD32F.225     From the main Menu screen tap Settings Tap Phone Info Tap SW/HW Version      If your device shows a different version, please take your device to your local Verizon Wireless Corporate store to have a technician help troubleshoot and flash the device with the latest software.  To find the closest location, please enter your zip code at the link below:   Store Locator   I recommend calling the location prior to making the visit to ensure there is a technician on duty and to confirm they have this software version available.  Keep in mind, a software flash will erase all contents of your device. You will want to backup your data prior to having it completed.   If you already have the right software version on your device and the battery pull didn't resolve the issue, or if you live too far away from a Verizon Wireless corporate store, then you will need to call our Technical Support team, from an alternate phone, and call 1-800-922-0204, option 3 for assistance. We will check your account to ensure there are no errors in provisioning.   Thank you.     KellyW@VZWSupport