KellyW_VZW's Posts

Hello,   Thank you Community Members for being eager to assist. It is very much appreciated.   This special promotion is for new activations. Once you activate a different device to your line, it cannot be readded. I apologize for the confusion this may have caused.   To view our Mobile Broadband Hotspot information, please visit the link below:   Mobile Broadband Plans   Thank you.     KellyW@VZWSupport        

Hello,   Upon further review of the User Manual for your device, this is not a functionality available. For a helpful link about your device, please visit the link below:   Sharp KIN™ ONEm Support   Thank you.     KellyW@VZWSupport    

Hello,   Thank you VL600_Boston for being eager to assist and taking the time to provide technical information. It is very much appreciated.   NinKenDo79, for this particular situation, we will need to obtain account specific information from you that is not appropriate to be posted on the forums.  For immediate assistance, and using an alternate phone, please call our Technical Support department directly at 1-800-922-0204, option 3 for assistance.    We look forward to hearing from you at the number provided to allow us to research this further and determine a resolution.   Thank you.     KellyW@VZWSupport    

Hello,   I'm sorry to learn that you are having some trouble with the camera application on your device. Upon further review, there doesn't appear to be a known issue concerning this particular problem. To free up some memory on your phone, and if you have a lot of downloaded applications from the App store, I recommend moving some of these applications to your memory card. To do so, please follow the steps outlined below:   From the Home screen, press Menu Next, touch Settings Then, scroll down and touch Applications Next, touch Manage applications Then, touch the Downloaded icon Next, touch each application and view whether or not the option to move the application to your memory card is available. If so, then touch the icon that reads Move to SD card.   Once you complete the steps provided above, power off your phone, then back on. If you are still having trouble, I recommend a hands-on inspection of your device, which can be performed at one of our Verizon Wireless Corporate stores. To determine the closest location, please enter your address information at the link below:   Verizon Wireless Store Locator   Thank you.     KellyW@VZWSupport    

Hello,   Thank you Community Members for being eager to assist and offering very good troubleshooting information. It is very much appreciated.   middleton, you can manage and transfer media using our VCAST Media Manager. The desktop application, offered free by Verizon Wireless, allows you to transfer photos, music and videos between your phone and computer. Once the desktop application is installed, simply connect your phone and computer with a USB cable, and VCAST Media Manager makes it easier than ever to transfer, play and manager you media. The application also includes a media player and an array of intuitive features to help you manage and enjoy your media. For more information, please visit the link below:   VCAST Media Manager   To view desktop application requirements, please visit the web address below:   Desktop Application Requirements   Thank you.     KellyW@VZWSupport    

Hello,   Thank you Community Members for being eager to assist and taking the time to post some very helpful information.   DarkAssassin547, are you still having trouble with your device?   We look forward to reading your response.   Thank you.   KellyW@VZWSupport    

Hello,   Thank you Community Members for being eager to assist. It is very much appreciated.   Although we do not support reverting back to previous software versions, especially when new versions have been supplied and launched by the manufacturer, you can preserve battery life by unchecking the Background Data setting. This will prevent downloaded applications from running in the background.     1. From the Home screen, touch Menu / Settings / Accounts & sync. 2. Touch Background data to enable or disable the setting. When enabled, a check mark appears in the check box.   You can also enable Power Saving Mode. When enabled, your phone will automatically analyze the screen and adjust the brightness to conserve battery power.   1. From the Home screen, touch Menu / Settings / Sound & display. 2. Touch Power saving mode to enable or disable the mode. When enabled, a check appears in the check box.   Another useful tool for your device can be found at the link below:   Samsung Fascinate Simulator   Thank you.     KellyW@VZWSupport                

Hello,   Thank you Community Members for offering to assist each other. It is very much appreciated.   Typically, when there is a problem with receiving of even making phone calls, there is a conflict with provisioning, and not with the device.  For this instance, it is necessary to speak with you directly. From an alternate phone, please call our Technical Support department directly at 1-800-922-0204, option 3 for assistance. Please have your device with you, fully charged when you call.   We look forward to hearing from you so we can check the provisioning on your account.   For future reference, a useful tool for your device can be found at the link below.   Samsung Fascinate Simulator   Thank you.     KellyW@VZWSupport    

Hello,   Thank you Community Members for being eager to assist and offering very helpful troubleshooting tips.   A new software update for the Thunderbolt is being rolled out beginning today.  Please leave your device powered on for the next few days to receive this update.  For more information, please visit the link below:   HTC Thunderbolt Software Update Information     Thank you.     KellyW@VZWSupport    

Hello,   I'm sorry to learn that there was a temporary outage. Your services should be up and running normally now. If you are still having trouble accessing the 4G network, please perform a soft reset on your device by removing the battery and placing it right back in.   To check our 4G coverage map, please visit the link below:   Verizon Wireless 4G Coverage Map     Thank you.     KellyW@VZWSupport    

Hello,   Thank you Community Members for providing extensive troubleshooting tips. It is very much appreciated.     MikeP44, did the information provided in this forum resolve the issue?   For more information on Backup Assistant, please visit the link below:   Backup Assistant     Thank you.     KellyW@VZWSupport    

Hello,   Do you need access to a Corporate Exchange server?  If so, has your company's IT department setup the necessary permissions to allow this access?   We look forward to your reply.   Thank you.     KellyW@VZWSupport    

Hello,   Thank you Community Members for providing assistance. It is very much appreciated.   If you have received email from your GMAIL account to your device previously, I would power off your device and turn it back on. If this doesn't resolve the problem, I recommend checking your GMAIL account settings to ensure POP3 or IMAP is enabled, or simply use the GMAIL application already installed on your device. More information can be found at the link below:   Gmail for Mobile   Another troubleshooting tip is to delete the email account from your device and re-add.  A helpful tool for your device can be found at the web link below:   Droid X Simulator     Thank you.     KellyW@VZWSupport