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Hello,  Smokie11 , are you still having equipment issues with your wife's phone?  We look forward to seeing your reply.   KellyW@VZWSupport   
Hello,   First, I recommend uninstalling all versions of the VZ Access Manager that you may have installed on your device.  Next, I encourage you to view the System Requirements page for our VZ... Ver más...
Hello,  First, I recommend uninstalling all versions of the VZ Access Manager that you may have installed on your device.  Next, I encourage you to view the System Requirements page for our VZ Access Manager application, which can be found at the link below:  System Requirements  Reboot your computer and download and install the correct VZ Access Manager software.  Based on the description that you gave, the software version that you need for your Windows 7 operating system can be found at the link below:  Verizon Wireless UM175 7.2.1 (2420b)1,4,  If you are still having any trouble, please feel free to post a reply.  Thank you.   KellyW@VZWSupport   
Hello,   Thank you SuzyQ for being eager to assist and asking very good probing questions. It is very much appreciated.   KEVINXU , were you able to get the answers you needed?  You can chec... Ver más...
Hello,  Thank you SuzyQ for being eager to assist and asking very good probing questions. It is very much appreciated.  KEVINXU , were you able to get the answers you needed?  You can check your price plan details online: To view the details of your current plan:  Make sure you are logged in to My Verizon and go to the My Page page. If your account contains multiple wireless numbers, select a number from the Details For dropdown to view the plan for that number. The details for your plan will appear.  For more information, please click on the link below:  Where can I view information about my plan?  Thank you.   KellyW@VZWSupport      
Hello,   Thank you Community Members for being eager to assist. It is very much appreciated.   Pac10family , did these steps resolve the issue for you?   We look forward to your reply.   ... See more...
Hello,  Thank you Community Members for being eager to assist. It is very much appreciated.  Pac10family , did these steps resolve the issue for you?  We look forward to your reply.  Thank you.   KellyW@VZWSupport    
Hello,   Based on the user manual, simply press the power button to get it out of standby mode. After 30 minutes of inactivity, the device will go into standby mode.  Please view the link below... Ver más...
Hello,  Based on the user manual, simply press the power button to get it out of standby mode. After 30 minutes of inactivity, the device will go into standby mode.  Please view the link below for access to the user manual:  User Manual   Samsung 4G LTE Mobile Hotspot SCH-LC11 Support  Thank you.   KellyW@VZWSupport     
Hello,   Thank you Community Members for being eager to assist and provide very good troubleshooting tips, and thank you 21stNow  for the update.  Sorry for the confusion.     taliachi ,... Ver más...
Hello,  Thank you Community Members for being eager to assist and provide very good troubleshooting tips, and thank you 21stNow  for the update.  Sorry for the confusion.    taliachi , did these steps resolve the issue for you? In the meantime, a very useful tool about your device can be found at the link below:  HTC Thunderbolt Simulator  We look forward to your reply.  In the meantime,   Thank you.   KellyW@VZWSupport   
Hello,   Please follow the steps outlined below to change your voicemail personal greeting. You will not be able to use an mp3 file as your greeting.   With your device, dial *86 + send   ... Ver más...
Hello,  Please follow the steps outlined below to change your voicemail personal greeting. You will not be able to use an mp3 file as your greeting.  With your device, dial *86 + send  Enter your password Press 4 (personal options) Press 3 (record greetings) Press 1 (to change your personal greeting) Choose the type of greeting you want. Press 1 for your cell number to be announced, Press 2 for your name to be announced or Press 3 for a personal greeting  For more information on voicemail, please visit the link below:  Voice Mail  For information about Visual Voicemail, please visit:  Visual Voicemail   Thank you.   KellyW@VZWSupport   
Hello,   Although Verizon Wireless doesn't support Google Voice, you can check whether or not your number can be ported to Verizon Wireless by entering the phone number at the link below:   C... Ver más...
Hello,  Although Verizon Wireless doesn't support Google Voice, you can check whether or not your number can be ported to Verizon Wireless by entering the phone number at the link below:  Check if you're eligible to port or the status of a port request:  Thank you.   KellyW@VZWSupport   
Hello,   Thank you  CLdoc , for being eager to assist and share your experiences with this issue. It is very much appreciated.   asdqwe , are you still having problems with your email?   W... See more...
Hello,  Thank you  CLdoc , for being eager to assist and share your experiences with this issue. It is very much appreciated.  asdqwe , are you still having problems with your email?  We look forward to your reply.   KellyW@VZWSupport   
Hello,   Thank you SusyQ for taking the time to research this issue and providing dead-on correct information.  It is very much appreciated.   BreannaStone93 , did this resolve the issue?  ... See more...
Hello,  Thank you SusyQ for taking the time to research this issue and providing dead-on correct information.  It is very much appreciated.  BreannaStone93 , did this resolve the issue?  We look forward to your reply.  Thank you.   KellyW@VZWSupport   
Hello,   Thank you Community Members for posting your experiences and offering suggestions. It is very much appreciated.   FP4LC4PON3 , I'm glad we were able to have the device replaced for ... Ver más...
Hello,  Thank you Community Members for posting your experiences and offering suggestions. It is very much appreciated.  FP4LC4PON3 , I'm glad we were able to have the device replaced for you. In the future, I think you will find the following link a very useful tool concerning your device.  Kin Twom Device Support  Thank you.   KellyW@VZWSupport   
Hello,   Although the Casio Commando isn't Push-to-Talk capable, we do offer several Push-to-Talk devices, which can be found at the link below:   Current Push to Talk Devices   There is no... Ver más...
Hello,  Although the Casio Commando isn't Push-to-Talk capable, we do offer several Push-to-Talk devices, which can be found at the link below:  Current Push to Talk Devices  There is no new information available as to why the Commando isn't capable of this function.  We do encourage our valued customers to choose a device based on the functionalities that will be used.  To view our full line up of equipment, please visit the link below:  Verizon Wireless's Devices  Thank you.   KellyW@VZWSupport   
Hello,   Have you launched each application you have downloaded? Are you looking for the applications from the Home screen or through the phone's settings?   We look forward to your response.... See more...
Hello,  Have you launched each application you have downloaded? Are you looking for the applications from the Home screen or through the phone's settings?  We look forward to your response.  Thanks.   KellyW@VZWSupport   
Hello,  Did this resolve the issue?  We look forward to seeing your response.  Thank you.   Kelly@VZWSupport   
Hello,   When you enter your GMAIL account information in the GMAIL application, you will need to access this email account directly from the GMAIL application. If you prefer to have your email... Ver más...
Hello,  When you enter your GMAIL account information in the GMAIL application, you will need to access this email account directly from the GMAIL application. If you prefer to have your email sent to the device's Mail account, you will need to first delete the email account from the GMAIL application and add a new email account through the Mail application.   Adding a POP3/IMAP email account:  From the main Home screen, tap > Mail. Do one of the following: If this is your first time to add an email account in Mail, tap Other (POP3/IMAP) on the Choose a mail provider screen. If you've already added an email account in Mail, press MENU , and then tap More > New account. If the Choose a mail provider screen is displayed, tap Other (POP3/IMAP). 3. Enter the email address and password for your email account and then tap Next. 4. If the account type you want to set up is not in the phone database, you'll be asked to enter more details. 5. Enter the account name and your name and then tap Finish setup.  A helpful tool is to review page 150 of the User Manual, which is attached to this post.  Thank you.   Kelly@VZWSupport   
Hello,   To set an alarm for the next day, please review the information below:   Alarm clock: Create alarms to go off once, or to repeat on specific days.   From the Home screen, touch App... See more...
Hello,  To set an alarm for the next day, please review the information below:  Alarm clock: Create alarms to go off once, or to repeat on specific days.  From the Home screen, touch Applications, then Clock Touch Alarm Set the time you want the alarm to go off. Once Only should be the default setting, no changes need to be made in the Repeate field. Name the alarm and tap Save.  A helpful tool about your device can be found at the link below:  Samsung Fascinate Simulator  Thank you.   Kelly@VZWSupport    
Hello,   When the clock settings are set to be retrieved from the network, the time is based on the tower's data and time information. What are you comparing the time displayed on your device a... Ver más...
Hello,  When the clock settings are set to be retrieved from the network, the time is based on the tower's data and time information. What are you comparing the time displayed on your device against?  For future reference, a useful tool for your device can be viewed at the link below:  Samsung Fascinate Simulator  We look forward to your reply.   KellyW@VZWSupport   
Hello,   You can find our 4G devices at the link below:   Verizon Wireless's 4G Devices   You can also view our coverage map at the following web link:   Verizon Wireless's 4G Coverage Ma... See more...
Hello,  You can find our 4G devices at the link below:  Verizon Wireless's 4G Devices  You can also view our coverage map at the following web link:  Verizon Wireless's 4G Coverage Map  Thank you.   KellyW@VZWSupport   
Hello,   Thank you Community Members for being eager to assist this customer and providing very helpful information. It is very much appreciated.   toolea, in addition, I also recommend that ... Ver más...
Hello,  Thank you Community Members for being eager to assist this customer and providing very helpful information. It is very much appreciated.  toolea, in addition, I also recommend that you view the links provided below:  Verizon Wireless's Price Plan Options  I also recommend reviewing the information provided at the link below prior to upgrading to the iPhone.  Getting Ready for iPhone 4  Thank you.   KellyW@VZWSupport   
Hello,   Thank you Community Members for being eager to assist this customer and providing very helpful troubleshooting information.   Charvida , at this point, and since the recommended tro... Ver más...
Hello,  Thank you Community Members for being eager to assist this customer and providing very helpful troubleshooting information.  Charvida , at this point, and since the recommended troubleshooting did not resolve the issue, we encourage you to contact our Technical Support department directly.  From an alternate phone, please call 1-800-922-0204, option 3 for assistance and have your device with you, fully charged, when you call.  We look forward to hearing from you at the number provided so we can check the provisioning on the account.  Going forward, you can find helpful information on Spam Controls and messaging at the links provided below:  Spam Controls  Premium Messaging  Text Messaging  Thank you.   KellyW@VZWSupport