cochrse's Posts

So to confirm information, you should view changes representatives made through My Verizon and verify promotions and their requirements from www.verizonwireless.com, in relation to your specific issue, has your bill been changing over the past months? You should be able to estimate the cost of another line by gaining the line access charge ($40 is standard unless you're on new Verizon w/ device payment or More Everything $25 month-to-month discount), the device payment charge (available on the website), and feature charges such as insurance that are extra. Surcharges/fees taxes can be estimated at 15% to over-do it, but you can determine those from your other lines.

Customer service with Verizon varies greatly from person to person, meaning agent to agent as well as customer to customer. If you read your customer agreement, found at the very bottom of www.verizonwireless.com you'll read a section along the lines of, "This Agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement." Which makes it seem as though you can't do anything, right? Well, we can verify the same piece of information across two sources as tedious as it may be for some, by contacting two different agents to verify a promotion or line access, you name it. Supervisors have the same access as their agents, but if you're sensing misinformation, request a manager. I personally don't care to offer that as a suggestion, but this won't change from carrier to carrier. No one really desires a store position or customer service as a dream job and they have high rates for turnover, so new employees are added often.