laurenc_vzw's Posts

It's important to be able to rely on your phone at all times, DINQIU50. We're glad to help with your service concerns. There are currently no known issues in this location. What model phone are you using? You mentioned that there is no network available on your phone. Are you seeing an error where you normally see service? Do you happen to know of any other Verizon users in the area who are also experiencing an issue with service? LaurenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

It's important to take advantage of the offer you really want, Murphelf. We're glad to assist with your device concerns. I'm disappointed to hear about your experience when contacting customer service. You deserve nothing but respect and a great interaction every time. I'm truly sorry this did not happen. I can understand that it would be easier to have information regarding our promotions ahead of time. However, we are not provided details as to which promotions will be running and when so we will not be able to provide this information in advance. We will advertise new sales on television and on our website to keep our customers in the loop. These offers will show at the time the offer is running, we will not run advertisements after the promotion has ended. You are still able to add a line of service and trade in a device for a $300 credit. Please sign into My Verizon, then select Devices>Add A Line. Once you have added the new device to your shopping cart, you will see a section for Trade In Your Device just under the picture of your phone. Please select the button to Trade In A Device Now to get started. You will be redirected to the trade in website where you'll see the $300 credit promotion under all qualifying models. There are even some devices that have a higher trade in value than $300. You may enter the device information at this time during checkout or you can reply to the trade in email that we will send you after activating your new line of service. Does this help clarify things for you? LaurenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

It’s important for callers to be able to leave a message, jspitza. I’m disappointed to hear that you were unable to get this resolved when contacting support previously. We can help with your concerns here. I have sent a private message in order to further assist. I look forward to your reply. LaurenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

It's important to be able to use calls and text, rod94taylor. We're glad to assist with your service concerns. What's your zip code? When did you start having trouble making calls and sending text? You mentioned that this issue happens from time to time. Does this happen when you're at a particular location? LaurenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

It's important to be able to send and receive text no matter where you are located, CHIGA98. We can help troubleshoot this issue. Can you clarify how you are sending/receiving messages? Are you using a computer? You mentioned the user that you are not receiving messages from has an iPhone. Do you have an iPhone as well? If so, are the messages being sent to you via iMessage (blue)? LaurenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Thank you for the additional information, MELSUD17. I know it's important to be able to have enough battery life so you can rely on your phone when you need it. I'm glad to hear you were able to update to the most current version of software, that's always best. When checking the battery usage are you able to tap on the Android OS and Android System to get a closer look as to what exactly is using battery? Are you using sync services on your phone such as Google? Or possibly stock services such as Google Now or S Voice? Please review additional information on extending battery life here Extend Battery Life - Samsung Galaxy S7 / S7 edge | Verizon Wireless. LaurenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

We will check into more detailed information regarding your usage and this application. I have sent you a private message so I can work with you directly in more detail. I look forward to your reply. LaurenC_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!