Having the correct time showing on your device is very important, advcomp2019.  With regard to the incorrect time, if you are with another provider or MVNO, your carrier's tech support team shou... Ver más...
Having the correct time showing on your device is very important, advcomp2019.  With regard to the incorrect time, if you are with another provider or MVNO, your carrier's tech support team should be able to file a trouble ticket with our engineers regarding the incorrect time.  They would need specifics like an address or intersection to make sure that they are looking at the right tower.  Because we do not have access to your account, your carrier is the one who should submit the ticket to our engineers. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the � Correct Answer � button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Having all the plan details is very important and we do want to ensure that you have all the plan details, KLOKM.  Here is a link to our Prepaid pricing: https://www.verizonwireless.com/prepaid/ ... Ver más...
Having all the plan details is very important and we do want to ensure that you have all the plan details, KLOKM.  Here is a link to our Prepaid pricing: https://www.verizonwireless.com/prepaid/ and our monthly Postpay pricing: https://www.verizonwireless.com/plans/#shared. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Being able to save your Ringback tone as default is very important and we do want to ensure that everything is working properly for you, RC59105.  What happens when you attempt to save the Ringba... Ver más...
Being able to save your Ringback tone as default is very important and we do want to ensure that everything is working properly for you, RC59105.  What happens when you attempt to save the Ringback tone?  Do you receive an error message?  Have you tried another browser type? AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
The Beyond Unlimited is a great plan and we do want to make sure that you have all the details, GARHEM59.  The FAQs link that tikibar1 provided has all the details regarding the plan.  The Mobile... Ver más...
The Beyond Unlimited is a great plan and we do want to make sure that you have all the details, GARHEM59.  The FAQs link that tikibar1 provided has all the details regarding the plan.  The Mobile Hotspot will get the first 15GB of data at high speed and then it will be reduced to speeds up to 600kbps until the end of the billing cycle: https://www.verizonwireless.com/support/beyond-unlimited-faqs/. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Being able to set restrictions on your child's device is very important and we do want to make sure that your feedback is lifted up if your child was able to bypass this feature.  With regard to ... Ver más...
Being able to set restrictions on your child's device is very important and we do want to make sure that your feedback is lifted up if your child was able to bypass this feature.  With regard to the app, how did you have it set up and what restrictions did you have set and what was your child able to bypass.  Also, if you have any information as to how, we would like to make sure that this is lifted up to prevent something like this from happening.   Feedback can also be e-mailed directly to the developers at verizonsmartfamily@verizonwireless.com . AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Being able to purchase an additional charger is very important, LTOOLS.  I did lift up your concern to the product team and they are looking into how end users can purchase additional chargers fo... Ver más...
Being able to purchase an additional charger is very important, LTOOLS.  I did lift up your concern to the product team and they are looking into how end users can purchase additional chargers for this device.  I will update this post once we have more information. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Being able to place and receive calls on your device is very important and we do want to make sure that everything is working like it should for you, 95wrangleryj.  The signal strength you indica... Ver más...
Being able to place and receive calls on your device is very important and we do want to make sure that everything is working like it should for you, 95wrangleryj.  The signal strength you indicated seems pretty good as I normally see issues once the signal drops to -116dBm or less.  If the signal is fluctuating, then that can cause some dropped calls.  The great thing about the LG V20 device is that you can avoid getting a Network Extender because that device supports Wi-Fi calling.  If you have a high speed internet connection at home and Wi-Fi, you can enable Wi-Fi calling and this should help greatly with the dropped calls.  Here is a link on how to enable Wi-Fi calling: https://www.verizonwireless.com/support/knowledge-base-201649/.  If you're having a hard time enabling the feature, you would want to try enabling it with the Wi-Fi turned off as the feature has to be activated while on the cellular data network.  Once the feature is activated, you can turn Wi-Fi back on and it should help greatly. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Getting a great deal is very important and we do want to make sure that you have all the details and that everything is accurate with your promotion, BLNC_TNY.  I will be more than glad to help,... Ver más...
Getting a great deal is very important and we do want to make sure that you have all the details and that everything is accurate with your promotion, BLNC_TNY.  I will be more than glad to help, but I have a few questions if you don't mind.  What promotion did you receive or what's the promotion that you're inquiring about and when did you receive it?  How is it showing on your bill? AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the � Correct Answer � button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Trading in your phone for a credit is a great way to help pay for a new device and we do want to make sure that we look into this for you, Stephs123.  I have sent you a Private Message to gather... Ver más...
Trading in your phone for a credit is a great way to help pay for a new device and we do want to make sure that we look into this for you, Stephs123.  I have sent you a Private Message to gather some additional information and help find out exactly what happened. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the � Correct Answer � button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Having a strong signal where you need is very important, MELCZA88.  We do want to make sure that everything is working properly for you but I do have a few questions if you don't mind.  What mak... Ver más...
Having a strong signal where you need is very important, MELCZA88.  We do want to make sure that everything is working properly for you but I do have a few questions if you don't mind.  What make and model device do you have and what's the zip code where this is happening?  Do you know if anyone else is having the same trouble or is it just happening with your device?  Do you know of any physical or liquid damage to the device?  AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the � Correct Answer � button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
We definitely want to make sure that we check every available option, Captain_Allen.  I know that you mentioned that you have used the OEM Turbocharger.  Because chargers and USB ports can wear o... Ver más...
We definitely want to make sure that we check every available option, Captain_Allen.  I know that you mentioned that you have used the OEM Turbocharger.  Because chargers and USB ports can wear out, have you tried with a new Turbocharger?  Here are some additional steps that you can take: https://www.verizonwireless.com/support/knowledge-base-79086/. Also, how does the charger fit into the port? Does it wiggle or feel loose?  Do you have to hold the charger a certain way for it to charge? AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the � Correct Answer � button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
We want to make sure that you have all the information regarding activating an unlocked device, tfulton2.  Business accounts may have different restrictions depending on the organization.  You c... Ver más...
We want to make sure that you have all the information regarding activating an unlocked device, tfulton2.  Business accounts may have different restrictions depending on the organization.  You can check our Bring Your Own Device page for steps on how to activate the device: https://www.verizonwireless.com/support/activate-your-own-device/ .  It will allow you to check the IMEI to ensure that the device is compatible.  If you already have an active SIM card, you can also try swapping out the SIM into the unlocked device, as the SIM card is what makes the device work on the network. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you for the address information, KAEYSR.  I will be sending you a private message so we make sure that your concern is resolved. AdamB_VZW Follow us on Twitter @VZWSupport If my respo... Ver más...
Thank you for the address information, KAEYSR.  I will be sending you a private message so we make sure that your concern is resolved. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Everyone is excited about the new iPhone X and we want to make sure that your order is processed correctly, Waffleman.  I will be reaching out to you via a private message so we can better assist... Ver más...
Everyone is excited about the new iPhone X and we want to make sure that your order is processed correctly, Waffleman.  I will be reaching out to you via a private message so we can better assist. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
We want your phone to work like you need it, LAIRSO49.  We can definitely help but I do have a few questions if you don't mind.  What make and model phone do you have?  What is the phone actually... Ver más...
We want your phone to work like you need it, LAIRSO49.  We can definitely help but I do have a few questions if you don't mind.  What make and model phone do you have?  What is the phone actually saying when it talks?  Also, does this only happen when you have the Backup Assistant open or does it do this on other screens or when doing other things on the phone? AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Getting the promotion that you are expecting is important, JILKYL82.  I want to make sure that this is looked into.  I have sent you a private message to better assist with your account concern. ... Ver más...
Getting the promotion that you are expecting is important, JILKYL82.  I want to make sure that this is looked into.  I have sent you a private message to better assist with your account concern. AdamB_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!