I bought a Verizon Prepaid Iphone 5s at walmart store and activated it for use in Verizon Prepaid service. There was an information stuck on the Phone box that after I had made $150 of payments f...
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I bought a Verizon Prepaid Iphone 5s at walmart store and activated it for use in Verizon Prepaid service. There was an information stuck on the Phone box that after I had made $150 of payments for Prepaid account I am eligible to get the unlock code so that the device could be used in other carriers. So I had made the payment of $150 hoping that it will be sufficient to get the unlock code. Called the Verizon customer service and I was told that there is some kind of issue with getting the unlock code and they will open a Tech Support ticket. After about 3 weeks and many calls I was told that they don't see the device in their "inventory". So, I was put on a conference call with Apple support and Verizon and I was told by both, that "Walmart Store" will provide the unlock code. I went to the Walmart Store and enquired at the Electronics department and I was told that they don't provide unlock code and I have to reach out to the Carrier responsible for service, which is Verizon. I also called the Walmart Corporate head quarters and I received the same information that I have to reach out to Verizon to get the unlock code. At this point I called Verizon customer support and after about 30minutes , I was told by the rep that they can not provide the unlock code. I am confused why it is such a problem to unlock a device if they can lock it, even after I have satisfied the conditions on the agreement when I purchased the phone. Don't know what my next steps could be to get this phone unlocked.