vanessas_vzw's Posts

I know how important it is to have your phone working as it should be, JTBetz. Can  you tell me when you updated the phone? Is your battery draining faster as well? Thank you, VanessaS_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

I completely understand how important it is to be able to pair your device with the Bluetooth on your Maxx2, SUTTOP2. I'm sorry you're having such troubles with this replacement device. Have you been able to connect anything via Bluetooth since you've had this replacement? When pairing, are the connected devices in Pairing Mode? VanessaS_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

McC007, you've certainly done a lot of troubleshooting already. I'm sorry this battery issue has not been resolved yet. I know you did the Factory Reset and have not downloaded any apps. Can you go to the Battery to see what is consuming it? I'm curious to see what it shows. Settings> Battery> scroll down to see what is shown. Thank you, VanessaS_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

I'm so sorry this happened to you too, LAUAUS83. I completely understand the urgency in needing a good working phone at all times. Can you tell me when this started with your phone? Has it been dropped or wet at all? Are you able to perform a Hard Reset? You can get steps on how to do this at the following link: Factory Data Reset (Powered Off) - LG G3 | Verizon Wireless  Please keep us posted. Thank you, VanessaS_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

Although I do not have a Windows phone, it appears as though the message is from Time Warner. Do you have a Time Warner email address set up on the phone? Did you happen to call the number? VanessaS_VZW Follow us on Twitter @VZWSupport

I'm sorry you're having issues with your e-mail account on your phone Rusty1112. Let's figure out what's going on. First, please try deleting account/information again and then restart phone. When phone is back on, try adding e-mail account again, and be sure you're entering exactly as you set up, meaning its case-sensitive. If you're still getting same error, please let us know and let us know what e-mail account it is, Yahoo, AOL, MSN, etc. Thank you, VanessaS_VZW Follow us on Twitter @VZWSupport

Hi Malia! Congratulations on your new 4G device! I can certainly assist you with changing the settings for access . Please follow the steps provided below: Sign into VZ Access Manager Select Options Select Preferences Under CONNECT, change connect setting Select OK Please let us know if this helps! Thank You, VanessaS_VZWSupport Follow us on Twitter @VZWSupport

Good afternoon angusbluegoose. I can certainly understand the need to review your text usage for previous months; however, your text message details are only available for the last 3 bill cycles.  Therefore, you may have been able to see the November- December usage previously, but because it is past the 3 months, the details are no longer available.  When available, you have the option to download the usage, and save it to your PC.  I encourage you do to this in case you need to go back to previous months when they are no longer available.  You can view call details up to the last 12 bill cycles, text details up to last 3 bills.  I trust this information is helpful. Thank you, VanessaS_VZW Follow us on Twitter at www.twitter.com/vzwsupport

Good morning vtjr. When you receive picture messages via text, you can tap and hold the picture until you get prompts to Save/ View.  If you select Save, it will save to your gallery.  If you want to download a picture from an e-mail attachment, you can open the e-mail, scroll to the bottom of the picture, and select Download or Preview.  Again, if you select Download, it will download to your gallery. I trust this information is helpful. Thank you, VanessaS_VZW Follow us on Twitter at www.twitter.com/vzwsupport

Good morning and thank you for all of the responses from the community. mickybr, I completely understand you being upset and frustrated with the unwanted/ unsolicited spam messages.  I would be pretty upset if I had to pay, (or pay extra), for this nonsense!  Do you have a Smartphone?  If so, the messages may be coming from an application that was downloaded.  With many of the 3rd party applications, when downloading, you are agreeing to receive these messages.  This happened to me as well.  When did you start receiving these messages?  This may give you an idea of what applications were downloaded at that time, which may help you know which applications will need to be removed for the messages to stop.  A Hard Reset is a bit of an extreme, but will remove all applications, and then you can start all over again, download applications a few at a time.  If you start getting messages again, you will know which one(s) are causing this to happen.  If you need assistance with removing applications, or possibly a Hard Reset, please let me know what device you have so I can provide you with the steps for your phone. I trust this information is helpful. Thank you, Vanessa Follow us on Twitter at www.twitter.com/vzwsupport