Thank you for the response JenniferH_VZW. If I had known I risked losing the annual upgrade option when I replaced my original Note 7 with the "safe" Note 7 that both Samsung and Verizon assured...
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Thank you for the response JenniferH_VZW. If I had known I risked losing the annual upgrade option when I replaced my original Note 7 with the "safe" Note 7 that both Samsung and Verizon assured everyone would not have any issues I would have chosen the S7 Edge then because it was still an annual upgrade device. It seems short-sided on Verizon's part to take the annual upgrade option away from customers who choose to select another Samsung device that was annual upgrade eligible when they first chose the Note 7 or replaced their original one. This is an unfortunate situation for everyone - Samsung, VZW and customers. I think Verizion should reconsider the annual upgrade option if customers choose a replacement device that was annual upgrade eligible when they selected the Note 7. I believe Verizon would still make money on the S7 Edge if I paid off half the device and turned it back in to Verizon to sell again. Customers should not have to bear the brunt for this unfortunate incident.