Sadly, I'm sure front line VZW customer reps have virtually no power to influence this kind of issue within the VZW structure. I doubt their managers have any power either. Its the policy maker...
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Sadly, I'm sure front line VZW customer reps have virtually no power to influence this kind of issue within the VZW structure. I doubt their managers have any power either. Its the policy maker managers who need to get the message. Unfortunately, they probably have the mindset that everyone here is a bunch of whiners about some dumb update. Seriously, I'd bet that 90% of smart phone users have no clue that VZW routinely rolls out their updates well after other carriers. Hell, the avg person probably don't even know that there are updates to Android. So perhaps the decision makers feel they can ignore the whining minority. However, I wonder what fraction of us whiners make the household decision on phones and carriers and influence the decisions of our less techy friends. From what I've read here, it sounds like we all are in charge for our households. Something that may bite the decision makers in the butt soon. Dear VZW reps - I know you're just doing your job, but your canned responses are just cannon fodder for this crowd. Its quite effective at firing up the crowd and producing a rally. I rather enjoy it, and to the policy makers' lack of comprehension, this is probably causing more harm to VZW than good by pushing people over the edge due to the clearly feined attempt by VZW of caring about this. A safer CYA policy for the decision makers would be to tell the reps to keep quiet. Or perhaps the policy makers could actually say something concrete such as whether VZW is even working on a 5.1.1 update. But I'm sure there is a good reason for not saying anything like that. Got me on what it could be though.