SHORTKITTEN's Posts

Nope, Webster hasn't failed me in over 35 years...faithful to a cause, ideal, custom, institution, or product Not that I need to defend myself, but it's good for Verizon to know too.  I have said "no thank you" to every offer from every other carrier who has solicited me, I have told friends, family, and strangers how great Verizon's reliability is, I have given Verizon's phone # out to potential customers and directions to their stores (for those too scared of computers), and when others don't have cell service, I say, "here, use mine, I have Verizon".  But, honestly, none of that matters because I'm only asking for what I received for the last 18 years...nothing more.  Being that I have been in Customer Service management for over 20 years, I know that is not asking much.  We are all entitied to our opinion.  I thank you for yours and you've heard mine.  I still love Verizon's product and I have not said a negative thing for 18 years, until now.

Unfortunately, you and I had different experiences, as I always had to log in to my account to see the discount.  For example, on 9/8/15, I couldn't find the reduced price and actually thought the discount was terminated 2 years ago, as I was logged in and seeing the same price as not being logged in.  So, I called and the rep told me there was one additional step that had been added since my 2013 upgrade and once I did that, I saw the discount.  Also, my husband thought the prices were higher than I actually paid because he was looking at Verizon without logging in.  Finally, today, I contacted Verizon and the rep told me they no longer offer the discount.  So, in my experience, there was a discount, which has now been terminated.

Thank you for the info.  However, I don't see how that is any different than a new customer would pay.  Where is the appreciation from Verizon to their returning customers?  That's what they got rid of....they could still offer a Loyalty discount on the new plans if they wanted to.

My bad...I have been a Verizon customer since they took over AirTouch approximately 18 years ago...and, your bad, because I received my last Loyalty Discount on 9/8/15 which was AFTER the "at least 2014" date you give...we all make mistakes... Neither mistake is that important to the overall complaint which was that Verizon has always given me a discount since I've been with them and now the only discounts available are the same as they would give to anyone else...which, to me, is sad.  Loyalty gets us, the consumer, nowhere nowadays.  I just miss the choices I had 2 years ago, where we had over 20 phones to choose from ranging from free - approx 200.00 and we could choose based on our budget.  It was available 2 years ago during my last upgrade (and all previous upgrades), but now it's not (I was able to pay 149.99 up front instead of the approx 500.00-700.00 retail...which was much better than the monthly option). This is just my opinion - it is not right, it is not wrong, it is just an opinion.  Verizon knows they are the Gold Standard for phones (which is why, at least for now, there is no need to offer things like the free Netflix, Amazon, Hulu, etc promos of the other carriers), but I don't feel they are appreciating us that have not gone over to one of those other carriers.  I'm not going anywhere and that's what they are banking on.