So here's my story about ordering a Quite Black Google Pixel XL in 128GB. On 10/04/16, the day Google announced the Pixel, I immediately called Verizon to pre-order a 128GB Pixel XL in Quite Blac...
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So here's my story about ordering a Quite Black Google Pixel XL in 128GB. On 10/04/16, the day Google announced the Pixel, I immediately called Verizon to pre-order a 128GB Pixel XL in Quite Black. The gentleman on the phone told me I would be receiving it on 10/20/16, the day of its official release (this is the whole point of pre-ordering). I week later, I log on to my account to see if there had been any change in the status of my order, when I notice the website actually says that the shipping date is 10/20/16, which means I wouldn't be getting the phone until 10/24/16. I called Verizon to check that information since I was going to be out of town that week, and the rep told me that it would ship on 10/20, and with their 2-day shipping it would arrive on 10/24 since they don't deliver on weekends. I told him I was upset since I was told I'd be receiving it on the day of the launch since that is the whole point of pre-ordering something. He suggested just cancelling the pre-order, and told me I should have no problem picking one up on 10/20 at a retail store since "Android phones aren't as popular or in demand as iPhones". I asked if he was sure that the retail stores would be carrying plenty of stock, and he said they would and it wouldn't be a problem finding one. Fast forward to 10/19. I called customer service to see if they could look at the inventory and tell me which stores specifically would have the 128GB XL in Quite Black. I was told that they couldn't look at the inventory for the retail stores, so I would have to call the stores myself. First store I called, they refused to tell me what they were going to have in stock (never mentioned that they wouldn't be carrying the 128GB XL), even after I told him my whole pre-order dilemma. The second store I called, I spoke with a very helpful rep who checked her inventory and told me that she was only showing 32GB's in stock. She then took down my number and said she was going to call a few other stores around the area to see what they had. After about 10 minutes, she called me back and said that all the other stores only had 32GB's in stock as well, then she mentioned that she remembered reading an email from corporate about the Pixel. She put me on hold for a couple of minutes while she looked for the email, then came back on the line to give me the bad news that retail stores were not getting any 128GB XL's, and the only way to get one would be to place an order. She spoke with her manager and explained the situation and then gave me a very nice option. She said that I could come by and place an order for the 128GB XL on 10/20, and pick up a 32GB XL until the 128GB version arrived. Although it would technically be beyond the 14-day return period, they would go ahead an make an exception due to the misinformation I had received. So I went in on 10/20 when they opened the doors, ordered a 128GB XL, and picked up a 32GB XL to use in the meantime. She told me that the shipping date for the 128GB XL would be 11/18/16. On the morning of 11/18, I called customer service to check on the status of my order since it didn't show as shipped yet, but still had the 11/18 shipping date. The rep on the phone told me that it was still scheduled to ship on that day, and that I would receive an email with a tracking number once it shipped, and that most orders are shipped no later than noon. Well, I waited until about 5pm Arizona time, and after not receiving an email with a tracking number, I called customer service again. The rep said it hadn't shipped yet, but the system was still showing a 11/18 shipping date, so it was still going to ship before the end of the day. On 11/20, I logged into my account to find out the shipping date had now been pushed to 12/26. I called once again, and the rep on the phone stated that she didn't see a 12/26 date, but instead showed it in her system as only being pushed back a week to 11/25. So I waited another week, only to find out that on my account the shipping date had now changed from 12/26 to 1/13. As of this morning, my account no longer shows a shipping date of 1/13. Instead, it only says "Please check back later for an updated order status". At this point, I'm losing faith on ever getting my 128GB XL. I guess the only positive thing about this whole mess is that I at least have a 32GB that I'm able to use until they send my phone. I'm not sure if it was Verizon that underestimated the popularity of this phone or Google, but either way, they are really screwing people over making them wait 3 months for a phone.