After talking to a Verizon person lastnight for a few hours I was told some really stupid stuff as well as finding out some stuff most people here do not know about their accounts. First I found ...
See more...
After talking to a Verizon person lastnight for a few hours I was told some really stupid stuff as well as finding out some stuff most people here do not know about their accounts. First I found out that if you go into a Verizon store to see about upgrading your phone or look online what they tell you is not what it might seem. For example , My phone , as well as two others show on our account that they are up for their updates on the same month , Aug. of this year . BUT their contracts are not up untill Dec. of this year ,and if we do early term on mine ( a smart phone ) and my kids ( both just reg. phones ) the early term fees are as follows. My smart phone - $175.00 My daughters dumb phone $170.00 My sons dumb phone $85.00 and when I asked why one of the dumb phones is so high but both end at the same time I was told it was because my daughter changed her phone before her upgrade was allowed EVEN THOUGH I BOUGHT IT ONLINE AND NO FROM VERIZON ! I was also told my wifes early term fees would be $175.00 for her dumb phone she picked up in Oct. of last year and when I asked why I was told it was because she down graded from her data phone and shes still under her data contract even though she no longer has data , can not get data and they would not let her go back to a data plan unless she pays full price for her new smart phone AND pays early term fees for her phone plan THAT IS STILL ON HER DATA CONTRACT . what a BIG BIG ripoff , how can they get away with this. Oh , and by the way. If you have more then one phone Verizon Wireless Reps. can upgrade YOUR phone using the TIME FROM ANOTHER phone and get this THEY DO NOT NEED YOUR PERMISSION or even tell you . ALL of my phones contracts are screwed up because of this happening. Second : This same Verizon phone rep. told me that everything I have been hearing on the news , online , from the news papers and even from Verizon about UNLIMITED DATA being grandfathered out WAS A LIE ! He said that I WOULD NOT have to pay full price for my phones to keep unlimited and that my contract will not and can not be changed no matter what even Verizon says. Is this what their having Reps. saying now ? The only part of that I can beleive is when he said they have been under constant complaints from customers not happy over this change so now I found out lastnight that because Verizon only lets me see when my next upgrade is and nowhere could I find when the contracts end I have to wait till Dec. of this year before I can change to another company. Before lastnight my wife and I were not together in leaving Verizon but now we are . I found out LASTNIGHT that Sprint gives discounts to Pastors and people working in a church ( My wifes a Pastor and my daughter and I both work for churchs ) and that our discount on FOUR smart phones with UNLIMITED EVERYTHING will cost around $170.00 plus taxs but what really makes me upset is finding out Verizon HAD ONE AS WELL! They have known about my wife being a Pastor of a church FOR YEARS and NOONE said anything !