Finally got someone at customer care who was able to resolve this. I recommend anyone else in this situation forget this community and call that Customer Care number, 800-922-0204. I was on hold ... Ver más...
Finally got someone at customer care who was able to resolve this. I recommend anyone else in this situation forget this community and call that Customer Care number, 800-922-0204. I was on hold for a while ~10 minutes but when the rep came back everything was fixed.
No, when I purchased the phone, this for for existing lines as well as new lines. AFTER I purchased, that message changed to include "new lines only". I spoke to a Verizon rep who said that I sho... Ver más...
No, when I purchased the phone, this for for existing lines as well as new lines. AFTER I purchased, that message changed to include "new lines only". I spoke to a Verizon rep who said that I should still get my device at the price I was promised. I just tried the Rebate Team and that was a complete waste of time and you should not have given me that number, they told me that directly. I wish there was a "Wrong Answer" button for your post. Not helpful at all.
I bought a Moto Z Play in early November when there was a promo for $7 bill credits for 24 months totaling $168 to offset the original $17/mo cost for the device. It said it could take up to 2-3 ... Ver más...
I bought a Moto Z Play in early November when there was a promo for $7 bill credits for 24 months totaling $168 to offset the original $17/mo cost for the device. It said it could take up to 2-3 billing cycles to show up. After the 3rd bill still showed no credits I called Customer Care and was assured they would be applied soon. I was essentially just told to wait. Awesome. Well 5 billing cycles later and STILL NO CREDITS AT ALL??? This needs to be fixed. It seems a LOT of other people have the same issue, almost as if it's being done on purpose to profit as much as possible off of customers. I still have the screenshot of the original offer that shows the terms, there were no other restrictions that would've voided the credit for my account. What will it take to get this resolved? 5 more months? An attorney? I'm so fed up with getting the runaround and I am clearly not alone.