On Saturday I purchased an unlocked Sony Xperia XA2 at Best Buy - they pulled the SIM card out of my S7 and used the same one. On Sunday I realized I was not getting MMS messages (pics) being se...
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On Saturday I purchased an unlocked Sony Xperia XA2 at Best Buy - they pulled the SIM card out of my S7 and used the same one. On Sunday I realized I was not getting MMS messages (pics) being sent. I use a third party messaging app - Textra - that never caused any issues on my previous phone, but Textra occasionally gives a notification that it is trying to get MMS messages. I did some research on this and found that the APN settings are not correct, in fact those related to MMS are blank. There is no plus sign to add a new APN. And the existing APN cannot be edited except for the actual APN field (VZWINTERNET). I can delete this APN but then I am only given the option to reset default, and that gives me the same blank fields with out ability to edit. I've tried removing Textra and using the default Sony messenger - that didn't work. I downloaded Verizon Message+ and that did not work either. Did reboots after each, setting as default, etc. On the screen prior to the APN there is a button to download internet and mms settings - and that also sets it the same as above. Took the phone back to Best Buy - they couldn't figure it out. Took the phone to Verizon store - they changed my SIM card, but still would not let us edit the APN settings. Called Verizon Tier 2 support - they tried pushing the info to the phone, nothing. They called Sony supporter and handed me off to them. Sony could not figure it out, but they are supposed to call me back today. Since then, I am guessing the phone is going back if I can't get MMS so I popped the sim card out and put it back in the S7. Now the S7 is having the same issue - I no way to edit the fields the APN MMS fields and I am not receiving the picture messages. On both phones I can still reach the internet while on the VZW LTE network. The only app that is new to me is the Xperia data transfer that I used to transfer contacts. I have since uninstalled it on the S7.