vzw_customer_support's Posts

Hello, RAL981. Help is here as we always want you to have only the best in service with us. What are you experiencing with your device that makes you want a booster? What are the speeds for your device?    -Natasha

Oh, wow! We are shocked to see you have been with customer service for over one hour. We value your time and want to make sure you get the support you need.   Please tell us more, what exactly is going on? How can we be of service? ~Gilbert

Maps0, thank you so much for this info. When you say, it isn't registered to a network, are you stating you are not getting signal? Is that what you mean? Also, since this issue is happening with the device that Asurion provided, have you contacted them again for a new replacement?    -Natasha

@Sundin61  wrote: Can't find anything about the200 Amaz on gift card Sundin61, We understand how important it is to receive all of your eligible promotions. We want to ensure that you have all of the information to complete the redemption process. We will be sending you a private message to gather some account specific details to better assist. -Andi

Maps0, help is here as we know how important it is to have a phone that works. We would never want to see you leave us. Just to ensure we are on the same page, please tell me more on what issues are happening on the phone.  -Natasha

Thanks for those details. What's going on as far as service in your home area? How are voice, text, and data affected? How far away from this location do you have to travel before service improves? -Lauren

Oh, no! bizzdi3, we are truly sorry to see you in this technical dilemma. We know the importance of having a reliable service. We want to offer the support you deserve.   If you encounter any tech issues in the future, do not hesitate to use our Troubleshooting Assistant for further support: https://www.verizonwireless. com/support/troubleshooting/.   We sent you a Private Message, please review at your earliest convenience. ~Gilbert

Hello, MediaMan208. Ensuring your phone's content is backed up for transfer is a must. Help is here. We offer Verizon Cloud for content back up and transfer. Please see the link below for more info and let us know if you have any questions.  https://www.verizon.com/support/verizon-cloud-faqs/   -Natasha

victravictim, we never want our customers to feel lied to and we want you to only pay for services that were properly explained to your. It's always important to feel respected throughout the purchase process and we're going to do everything we can to assist. Please be on the lookout for a Private Message. ~Jesse

Hello, suttonbaym, I'm glad to hear you were able to catch that your software update did not finish and you were able to complete that. You mentioned that since the update, your signal has been stable. Have you been running into any issues at all since completing the most recent update? -Lauren

Oh, wow! sb1501, we are stunned to read about your recent Home Internet experience. Our goal is to always provide a top quality experience. The last thing we want is for you to have a negative view of the company. Rest assured Verizon values your time and business.   Please tell us more, was your issue finally resolved? ~Gilbert

AngryBird4, we're sorry to hear that the non-return fee was already charged to your account. The last thing we ever want is for you to have any problems with a return, and we're going to make sure you do get that return kit. Please be on the lookout for a Private Message so we can better assist. ~Jesse

Hello, Pinkyver12. Help is here as we are overjoyed to have you as our customer. Please tell me more. Since transferring your service to us, have you registered or your online My Verizon account yet? Is this a consumer account or a business account?  -Natasha

Voicemail is an important part of your phone service, and we don't want you to miss out on any important calls or messages. There's a guide for setting up your Voicemail you can see here: https://support.apple.com/guide/iphone/set-up-voicemail-iph3c99490e/ios Please let us know if you have any problems setting this up. ~Jesse