I just went thru all this today, Can you say "Robbed". I have been dealing with this since August 13. Had previous phone paid off and no longer under contract on month to month. Finally caved ...
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I just went thru all this today, Can you say "Robbed". I have been dealing with this since August 13. Had previous phone paid off and no longer under contract on month to month. Finally caved into upgrade deal they offered and totally got scammed. Phone I sent in on promo was in excellent cond. and I even sent in case since it would not fit newer upgrade. I feel really stupid now i am paying a monthly payment for new phone for 2 more yrs. They said I never sent in right paperwork and would have to redo it all and it would take additional 1-2 billing cycles. I sent back the paperwork,phone w/case, as instructed and then waited and waited and waited. Guess what I am still waiting. TOTAL FRAUD. I'm on a really strict budget (disability) and when I set this up discussed all this with rep. and with the promo discount for upgrade/trade in it would have been fine, now I am making higher payments for 2 yrs for phone. [Removed] discussion of moderation removed as required by the Verizon Wireless Terms of Service Message edited by Verizon Moderator