PDX_OR's Posts

I'm using a LG VN250 Cosmos, switched from a VX8350 recently.  This phone doesn't have EVDO and the PRL is a different version.  I recently noticed that it will frequently get stuck in "calling..." before timer starts rolling.  Sometimes, it will go for about 90 seconds and "call failed" comes on.   I have this happen even when I have four bars. i don't recall having this problem with my 8350.  Anyone else experience this? What can I do to fix it?  I've already done what 611 has got to say... *228, 2 pull battery and reboot.

I've been using VZW for a decade.  I don't call customer service unless I have a problem or need something. Some years ago, I don't know, maybe 2006 or so, it was good.  2002 or so, even better.  I'm disappointed to say that the service I've come to expect from Verizon is no more, especially from corporate retail locations and I'm certain that it is their issue, not mine. Here are two recent encounters: Store location 1: (near work) So, OTA software update failed?  Why do you want to update your software? If you don't have a good reason for it let it be.  I still requested and asked to have my phone flashed to the version shown in OTA update message on their PST equipment.  It was not in their system.  I asked the manager to call another store.  The response?  "Listen son, all the machines are the same at every store. There is nothing we can do for you." So, I call 611.  Operator calls another location.  Another location (let's call it store 2) has the correct version.  Drive to store 2, update done in 5 min.  So much for the non-sense "all the locations are the same".  ..... Fast forward a few month. I want some accessories for my phone.  I go to store 3(near home).  They don't have what I want.  I asked the employee, a MANAGER no less, "is there any way you could check another store's inventory?"  he says "nope" I call store 2 from a while back and ask. I was told that they do not, however that the system shows the store 3 I just visited the day before does, and that its on clearance for $x.xx; consistent with VZW.com online store  (oh what about "no we can't check other store's inventory...? ) I call store 3.  Informed the employee that I was there the day and was told that they didn't have it and that I had just called store 2 and was told their system shows there should be some.  "oh we do and its $y.yy, a different price.  It must have come in today". I bring up the price issue and when if the price is the same as VZW.com and I'm told yes.  I say the price should be $x.xx and store 2 also tells the same.  His response?  "I can sell it to you for $x.xx, it really doesn't matter for us."  THIS LEVEL IF SERVICE IS TOTALLY UNACCEPTABLE.  "I don't know what I'm doing" = "no it can not be done"? FREAKING CUSTOMER SERVICE FAIL! I sure am glad I'm no longer stuck in a contract. 

I have a 250 PIX/TEXT/FLIX package and just recently, I noticed they started charging me 20c/message for messages within allowance.  I never dropped the plan.    It should be 250 allowance for $5 + $0.10/ea overage.    I started having problem with August and September bill.  I switched handset sometime in July to a non-camera phone, but immediately put a camera phone back on within the billing cycle, so I don't know why it is spreading into the September bill.  The 250 camera/text/flix package remains on my account.      Top is non-sense Bottom is from an older bill and the way its supposed to be. snippet from my bills http://i31.tinypic.com/24qsuih.png   When I got my August bill, I called and complained.  They immediately credited the amount.  When I got my September bill with the same problem again, they gave me a bunch of non-sense that they can't do a manual credit, because the system will automatically credit it and Verizon took out a $12 interest free loan against my will for a month with a promise they'll pay back in the form of bill credit.    611 operator told me they've received an email saying many customers are experiencing this problem and that operators are not to give manual credits.   Immediately, I emailed customer feedback and got a response completely DENYING such a problem with the Verizon Wireless system.    VERIZON, what is this non-sense?  I don't want this non-sense.  I expect to be told the truth and I don't appreciate you taking a loan out from me for a month without my permission at zero interest. If you overbill, you take an interest free loan and give bill credit.  If a cusotmer is late on a payment, then you charge a late fee.  WTH?