Glad wind could not cause a failure.  1) If you go to Settings>General> About does the Network name show Verizon?   NO, it shows O2 2) What software does she currently have? Settings>Gene... Ver más...
Glad wind could not cause a failure.  1) If you go to Settings>General> About does the Network name show Verizon?   NO, it shows O2 2) What software does she currently have? Settings>General>Software update. Unknown at this time.  My daughter's phone is locked with a passcode.  I will need to ask her.  I just wanted to clarify that the phone still thinks it is an O2 phone (network and APN settings) even though it has a Verizon simm.
My daughter just took her iPhone 5s to the UK for 3 months.  mama23dogs advice is good.  I can only add that I am not aware of any carrier that covers all of Europe as if it is one country.  We u... Ver más...
My daughter just took her iPhone 5s to the UK for 3 months.  mama23dogs advice is good.  I can only add that I am not aware of any carrier that covers all of Europe as if it is one country.  We used O2 since my daughter spent 95% of her time in the UK.  When she left the UK for other countries (Italy, Spain, Ireland,...) she was considered international and had to do an international add on to her O2 plan. 
My daughter's iPhone 5s stopped working a few weeks ago while she was in Europe.  I think it has something to do with her phone being locked by O2 in the UK.  Here is an outline of what happened.... Ver más...
My daughter's iPhone 5s stopped working a few weeks ago while she was in Europe.  I think it has something to do with her phone being locked by O2 in the UK.  Here is an outline of what happened. 1. My daughter was studying in the UK for 3 months.  Prior to leaving, we confirmed with Verizon that her phone was unlocked.  I also logged into My Services and suspended her service. 2. When she landed in the UK, she purchased a monthly PayAsYouGo sim from one of the local carriers, called O2.  Her phone worked great for 2 months. 3. Then she tok a weekend trip to Ireland.  Her phone worked for a few hours, then it stopped working when she used it to take some pictures when it was extremely windy.  Not sure if the wind could have caused the problem.  I suspect it was the fact that she was in a different country.  Regardless, she noticed that on the top left of the screen it said "Searching...". 4. She returned to the UK and her phone still did not work.  She went to an O2 store and they put her SIM in another phone and it worked, so they ruled out problems with her SIM.  She tried rebooting her phone and nothing worked.  So she only used texting on wifi the last few weeks of her trip. 5. She returned to California and we pulled out the O2 SIM and put her original Verizon SIM back in.  I also confirmed online that her phone was no longer suspended.  We rebooted the phone, but it still does not work.  I checked and Cellular Data is turned on.  I then looked at the APN settings and the phone still has the settings for O2 in the UK!  I tried to manually enter settings for Verizon, but did not see a way to save my changes. My daughter was told she needs to go to an Apple store to have experts look at it.  I am wondering if there is a simpler fix we can do ourselves. Q1.  Is there any way high wind alone could cause a phone to stop working?  She was on the cliffs at Ireland and winds were 30 mph+ plus it was cold. Q2. How can I change the APN settings back to Verizon?  What should the settings be?  How do I save these new settings? Q3. Would a full reset to factory settings fox this?  If so, what do we need to do in iTunes to make sure she can recover all of her data? Thanks in advance for your help!
Amber, please see my questions above regarding text and calling.
Thank you so much for all of the great info!  I wish I was going, too.  I have a few questions about international telephone calls and texting that perhaps you and/or Amber can answer. 1. What... Ver más...
Thank you so much for all of the great info!  I wish I was going, too.  I have a few questions about international telephone calls and texting that perhaps you and/or Amber can answer. 1. What happens if I send a text from San Diego to my wife's cell phone simply using her 858 number?  Will she get it in Spain? 2. Would I be charged anything extra for sending an international text? 3. Is this text a free incoming text for my wife? 4. What if she wanted to text me from Spain?  Would she need to enter our country code.  Assume my cell is 858-111-1111.  Exactly what would she type to text me?  And would this just count as 1 of her 100 texts, or is there an international fee? 5. What about calling?  If someone calls my wife's 858 number while she is in Spain, will it go through? 6. How can I call her from San Diego? 7. The plan gives her 100 minutes.  She was told she can use these minutes anywhere.  Does this mean she can call the US for no additional long distance fees?  Are any incoming calls for her that originate in the US also free? Thanks!  I will tell her to get that app.
Hello, My wife will be traveling in Spain for two weeks.  Somos clientes de Verizon Wireless.  Quiere usar su teléfono durante este viaje.  She signed up for a $40 international plan that gives... Ver más...
Hello, My wife will be traveling in Spain for two weeks.  Somos clientes de Verizon Wireless.  Quiere usar su teléfono durante este viaje.  She signed up for a $40 international plan that gives her 100 minutes of talk time, 100 outgoing texts, unlimited incoming texts and 100 MB of data.  She was told to put her phone in airplane mode when not on wifi to avoid using any data.  I have a few questions to confirm we will not be hit with a huge international roaming bill. In terms of phone calls home, my wife is planning on using Facebook Messenger when she is on wifi.  Otherwise, the only phone calls will be local calls within Spain.  She has an iPhone 5s, if that matters.  I am an Android user, so please forgive basic iPhone questions. 1.  My wife is an active user of Facebook and many friends post pictures on her wall.  My concern is that if she needs to turn off airplane mode to make a call, Facebook will automatically update and will download multimedia files that blow past her 100MB limit.  Is this a possibility?  Is there some way to turn off Facebook's auto update without impacting Facebook messenger? 2. Is there another way besides airplane mode to turn off cellular data use? 3. Is there some way on the iPhone to get warnings after a certain amount of data, say 50MB, is used? 4. Are there any apps that she can install that will show a running total of cellular data usage on her home screen?  We would need to be able to set it to zero when she lands in Spain. 5. Any other suggestions?  She will be taking a lot of photos with her phone.  Does she need to make any changes with iCloud to make sure these photos are only backed up over wifi and not cellular? 6. Finally, can anyone suggest an app that would help in English - Spanish translation?  Do all of these apps require internet access? Thanks so much for your help!