Amazing customer service could not tell me this. so 1. Add a new line to my account. 2. Cancel the contract associated line and pay the ETF associated with that contract. 3. Have phone activa... See more...
Amazing customer service could not tell me this. so 1. Add a new line to my account. 2. Cancel the contract associated line and pay the ETF associated with that contract. 3. Have phone activated for new line. Is there any time frame I need to wait in between these steps. Does the ETF charged on my bill have to be paid first in order to be able to activate phone on new line? thank you for your help. I just want to make sure I do it correctly.
Okay, so just want to have complete understanding. If I cancel my contract and pay the $350 ETF, I will be able to use the phone associated with that contract to start a new line service and not ... See more...
Okay, so just want to have complete understanding. If I cancel my contract and pay the $350 ETF, I will be able to use the phone associated with that contract to start a new line service and not have any phone device payment? Whether or not it has the same number is not a big deal.
line access fee is not mentioned on Costco paperwork. Only states keep current rate plan. Nothing states that line access fee varies depending on which option is chosen. Found out it increased af... See more...
line access fee is not mentioned on Costco paperwork. Only states keep current rate plan. Nothing states that line access fee varies depending on which option is chosen. Found out it increased after I reviewed my account on line since I haven't even gotten first billing yet.
I didn't think I could use that phone and was going to return it to where I purchased it at $200.  They are willing to take the phone back for a refund. I thought this phone would be useless sin... See more...
I didn't think I could use that phone and was going to return it to where I purchased it at $200.  They are willing to take the phone back for a refund. I thought this phone would be useless since it is attached to this contract. And that's why I feel $350 to cancel and then turn around a start a new line with new service and pay full price for another phone with 24 monthly payment plan is excessive.
If it were as simple as you stated I would do as you suggest. But this phone would have to go back to Costco. I would get my $200 refund for it. The $350 ETF is for the Verizon contract service. ... See more...
If it were as simple as you stated I would do as you suggest. But this phone would have to go back to Costco. I would get my $200 refund for it. The $350 ETF is for the Verizon contract service. I then would have to start a month to month plan and pay $30/mo for a new phone.
but that's just it, knowing now and requesting to go to Edge/DPP, they want me to pay $350 ETF to terminate the service on this contract and then set up new line service and import phone number. ... See more...
but that's just it, knowing now and requesting to go to Edge/DPP, they want me to pay $350 ETF to terminate the service on this contract and then set up new line service and import phone number. This sounds like extortion, pay us another $350 and then we will let you go on monthly payment plan and give me my $25 discount back
I was told on the phone last night by Verizon that in order to get out of the now 2 year contract that was activated November 13th 2015 and go back to month to month is by paying a $350 early ter... See more...
I was told on the phone last night by Verizon that in order to get out of the now 2 year contract that was activated November 13th 2015 and go back to month to month is by paying a $350 early termination fee to get out of contract. They will then set up a new line service and import the same phone number and start my new month to month plan with the discounted line access fee
It was a $25 discount. So why would anyone ever knowingly choose to pay $600 more to be locked into a contract, plus pay $200 up front for the phone, plus $40 upgrade fee = $840 total which is mo... See more...
It was a $25 discount. So why would anyone ever knowingly choose to pay $600 more to be locked into a contract, plus pay $200 up front for the phone, plus $40 upgrade fee = $840 total which is more than the msrp of the phone and be locked for 2 years.
I never called to ask for a discount. The discount was offered while on the phone with Verizon trying to replace the phone for the 3rd time within a 4 month period because it would just freeze an... See more...
I never called to ask for a discount. The discount was offered while on the phone with Verizon trying to replace the phone for the 3rd time within a 4 month period because it would just freeze and stop working. Still would be paying $600 for phone over 2 year period vs.$1200, that is hardly not paying for the phone. Even so, I am only asking to pay monthly, but now I have to pay $350 ETF in order to have monthly payment?
I purchase my son's phone for $200 plus upgrade fee of $40 for a two year contract from a third party online. No where did it state that any of my line access fees would be increased from $15/mon... See more...
I purchase my son's phone for $200 plus upgrade fee of $40 for a two year contract from a third party online. No where did it state that any of my line access fees would be increased from $15/month to $40/month. Actually stated "keep same rate plan" on order. this is 3 weeks ago     Today I go and upgrade my phone but went into third party store and was told it would be cheaper to sign up for monthly payment plan without upgrade fee, and line access fee increase and proceeded to show me the rate changes on my son's phone. I finish my phone upgrade w/monthly payment plan and go home and immediately call Verizon about my son's phone. I was told that since activation was November 13, 2015 I am beyond my 14 activation termination deadline. I tell them I did not agree to line access increase and it is not indicated anywhere. Have not even gotten my first bill to see that fee increase. Would not have purchased phone if it was going to increase line access fee by more than double. Third party store is willing to refund $200 cost of phone and reissue under monthly payment plan. But Verizon wants $350 termination fee on a 2 year contract that has not even billed the first bill in order for me to terminate and then renew under monthly payment plan. Am I crazy, but I have to pay $350 to turn around and then pay $31/month payment on phone for 24 months and $15 line access fee because of a rate change that I never authorized, is not written anywhere or accepted by me anywhere, was not given prior notice, I object to it. But Verizon expects me to pay them $350 to terminate and then stay with them after this and give them more money over a two year period for another phone? After being a loyal customer since 2003 I do not believe they see the value in keeping me as a customer. Do they not see that the $350 ETF for a phone just activated on November 13th and today is December 7th, which was perfectly fine until the line access fee increase by more than double, will now cause me to find another carrier. So not only will Verizon lose the billing on this plan that I am objecting to is incorrect, they will also lose Iphone 6S Plus I upgraded to today, and the tablet I added today, and I will go to a carrier that will pay my termination fee for me. So in return for the $350 ETF due to the unauthorized increase without prior notice of my line access fee from $15/mo to $40 Verizon will lose my monthly billing of approximately $130/month x 24 months = $3120.00 revenue generated that will be lost.  All because I do not agree to the increase in line access fee and if this is due to the subsidizing of my $200 phone, fine, I will be glad to change over to the monthly payment plan. But you can't expect me to pay $350 to get out of a 3 week old contract because of an increase in my rate plan that is not disclosed anywhere, and then expect me to pay $30/mo for the phone on a 24 mo payment plan plus $15 line access fee plus the $350 ETF you just charged me to be able to change over. This is what is wanting to have your cake and eat it.