I am a longtime Verizon wireless customer.  I recently purchased 4 IPhone 7's from Sams Club and was advised that the $30 per line Upgrade Fee would be waived for each of them.  I received my fir... Ver más...
I am a longtime Verizon wireless customer.  I recently purchased 4 IPhone 7's from Sams Club and was advised that the $30 per line Upgrade Fee would be waived for each of them.  I received my first bill last month and noticed that the fee was not waived.  I contacted Verizon Customer Service and they agreed that I would receive a credit on my bill for this fee.  The next month, no credit. I contacted Verizon Customer Service again, however, this time, I was advised (after almost 1 hour) that I needed to go back to the store to receive the credit and that the rep took good notes of our conversation. Seriously? Look at my conversation from last month when I was advised that I would be credited for these fees. Very deceptive practices and a lot of runaround for something I never should have been billed for in the first place. Maybe I need to look at what other wireless companies have to offer.
They promised to call me, but never did.
Wish I would have seen this post earlier.  The one and only reason I traded up to an IPhone 6 was because the salesperson in the Verizon Wireless store told me I would be receiving a $200 gift ca... Ver más...
Wish I would have seen this post earlier.  The one and only reason I traded up to an IPhone 6 was because the salesperson in the Verizon Wireless store told me I would be receiving a $200 gift card for my IPhone 4. I was told be the salesperson on both Sept 25 and Oct 9 that I needed to wait for Verizon Wireless to send me an envelope to trade in the IPhone 4. After not receiving an envelope by October 24, I called the store, customer service, online, etc. only to be told that I needed to complete on online form by October 15 to get the envelope sent to me and that the promotion is now expired.  After spending numerous hours trying to rectify the problem, I continue to get the runaround.  They have promised to call me back with their supervisor to fix the issue and never call back. Etc. Etc.  I am also a longtime Verizon customer. Always paid my bills on time. Now they want to screw me out of $200 and risk losing me as a customer? Shocking to me that they are that shortsighted.  I am not stopping my fight on this.  Good luck to all!