mama23dogs's Posts

You need to provide proof of shipment. If you do not have the receipt for your dropped off package then you have no proof your ship the phone and therefore no credit is given. I have done to trade-ins in the last six months. I’ve also returned several items to Amazon and in every case I save my receipt until I get my credits .   I sent an expensive item back to Amazon, about two months later I got a notice from them that they were doing a charge back for $368 because they never received the item back. But I had my receipt. I dug it out called Amazon gave him the tracking number and told him I still have the receipt from UPS for shipping back.  The made the credit.   if I did not have the receipt I would not have gotten a $368 credit.  

In order to get the earbuds you had to add them to your order, they all had to be together on one order.  This also appears to be an order for new customers.    You would have to cancel the order you placed on the 23rd. Return everything if you've already received it, and start all over assuming that the offer is still available online. (which doesn't seem to be) While I see the offer, it doesn't seem to be available if you click on it.  

The SOS message is also equal to the emergency calls only message which means you are not connected to the Verizon network but your phone will make 911 emergency phone calls through any available Network. It is a requirement of all service providers that 911 calls be available by any network no matter which one you are paying for. This is normal and correct.  At home you should be connected to your home Wi-Fi and using that for Wi-Fi calling. You can get rid of the emergency calls /SOS  by putting your phone in airplane mode, and then turning Wi-Fi back on when you are at home connected to your Wi-Fi network.  Just remember to turn airplane mode off when you leave home so that you connect to a cellular network    

Play more and  Do more are $45 per line after autopay and paperless billing discount with a debit card or checking account.  Start is $35.   The current plan is a mixed plan which means that you could put your kids on the start plan and save another $10 a month. You aren't going to lose anything and you might gain some perks that you don't currently have You get more Hotspot data, more priority data, and you should be offered the Disney bundle which I don't believe was offered with the previous plan. You can also switch within this mixed plan at any time. For example if the kids are being deprioritized too often, or need hotspot for a month, you can move them up to the $45 plan. My sons and my mother are all on start unlimited, my older son uses between 50 and 80 gb a month without any problem at all

Can you use email or text messaging from the corrupted phone or is it completely non-functional? If it is completely non-functional, a store that does computer and mobile device repair may be able to recover images off of the defective phone for you.  

The network extender works by connecting to your home internet service. If you have home internet service you don't need the network extender just turn on Wi-Fi calling on your phone in settings and verify your 911 address.  

If you mail your trade in, you should take it to the post office, and ask for a counter receipt which proves that your phone package has been checked in by the Postal Service. If you did not get a counter receipt you have no proof you mailed the phone, and therefore no credits. This is no different than mailing any other package.  You need proof you shipped.  Do you have such a receipt?   

Call 611 on your mobile phone.   I thought I was going to be a big deal to change my name after my divorce and it wasn't any issue at all. I called, and my name was edited to match my legal last name. Matches my driver's license, etc. 

@Wb12 wrote: I have the same issue. I have been with Verizon for 27 years am military and just want to take advantage of the deal they are offering. I purchased and paid for my iPhone 12 but in order to get it, I need to do a 36 month agreement so if within 36 months I want to switch phones, I have to pay off the phone. I don’t understand why I can’t get my credit in 24 months or a gift card like they used to do it. Verizon just wants to lock people in for 3 years  Bingo.  You're catching on.  There is a workaround.  Alternate upgrade with Apple, Google or Samsung after 2 years.  You can purchase an unlocked upgrade straight from Samsung, Google or Apple, Unlocked /Sim free. Use your 2-year-old phone as a lump sum trade in for credit directly with the manufacturer. As long as you do not upgrade or pay off on your Verizon account you will continue to get credits. Transferring your esim or sim card is quite easy.  I recently traded in a pixel 4XL or a pixel 6A plus the pixel buds way out of pocket is $150 on a $550 purchase. My lump sum credit appeared in approximately 2 months, then I paid off the remainder of the phone. 

Forum posts don’t always get attention from someone who is capable of fixing your bill. And if you’re back to work tomorrow, you probably will miss the window of opportunity to deal with someone here. Unfortunately for a messages eventually expire and then you lose contact with whoever it was you were communicating with. I had a problem last month and I finally just gave up on the Direct messages. The virtual assistant which is a chat through your online account, or calling would be a better way of getting assistance efficiently.