in47933's Posts

Thank you Weth - will get back to Verizon - to straighten this out - been customer 10+ years - however no longer feel any loyalty to/with them - due to this "integrity" issue - once trust is broken hard to piece back together - thanks again Weth - yes you are right - I was verbally "sold"  the Unlmtd Talk/Text plan w/ 250Mb plan (we record these calls for quality and monitoring purposes) on 24th March - however some sleight of hand and bait and switch with my billing - almost makes you want to go use those prepaid phones with none of this nonsense to deal with 🙂 🙂 :-).

elliew - contrary to your view - "help me please" actually was helpful to MY original post - so as long as you're trolling this forums simply as a ghost writer - lackey for Verizon Inc - without providing any real support/help - I'd appreciate you butting out. I DO take responsibility for not checking my account immediately after the switch ... two reasons (1) I don't typically look at accounts in breakdown - had not for year(s) prior - Verizon rep sells me a plan for $45 a month - I take him at his word - trust that he will followup and reserve my mind-time for higher thoughts and causes then a phone bill. (2) Btw  - the Verizon rep specifically told me to wait a month/two to check my bill - because there were issues with start - stop middle of billing cycle - as well as pro-rating etc ... so he said to me to wait a billing cycle or two before I got back in to check. *yes I lost track of following - I take responsibility* However, again, in general, I take people at their word - when someone says "Look I have a plan for you at $45 - Share Everything" - I took him at his work - paid my bills lump sum 4 ~ 5 months in advance as I usually do - and we move on - so I can focus on bigger  / larger things and not have to play big brother - and look over shoulder - and cross verify and interrogate everyone. PS: Ironic how you have gone from "kind" (everyone good person) yesterday to "vicious" (attack customers today) - all in < 24 hours. ?????????

Thank you - yes I DID notice - quite a few on their own little know it all - yet - clueless tangents. (wonder how many of these full-time Verizon hacks ghost writing on Verizon behalf with the same mindless troll). Again, thanks for the information and yes looks like another call in my future ... per my earlier post the last Verizon customer service call lasted three (3) hours - seriously including an unprofessional Supervisor Veronica in Georgia Call Center ... seriously who has time for three (3) hour wait in today's world. Irony is all I want is/was fairly simple: (1) Honor plan you promised me March 2014 (2) Refund excess monies you have charged me since. (3) Restore my plan (grandfather what you/I signed contract for (4) Take responsibility - true responsibility - and apologize with sincerity. Thanks again for your note - will give this a couple of days to call Verizon back ... in the meantime will call AT&T and Sprint ...  Verizon's "integrity" issues (first bait & switch ? then deny and not take responsibility for wrongdoing ? then hold for 3 hours ?) - too much lack of integrity - too much lack of governance (training ? oversight ?) - and again question remains - how many more who have gone through the same thing and does this point to a bigger underying Verizon issue - oversight ? or negligence ? deliberate ? Thanks

Thanks for the "share everything" plan info - glad to see/hear documentation about the plan DID exist ... however my plan was NEVER grandfathered in - instead I was promised ONE thing $45 plan - and charged something completely different - hence the start of this "bait and switch" thread. Regarding employees and world view ... on most days I agree too ... however I wonder if you would say that about companies like Enron or Exxon Valdez or MCI or PGE caught polluting etc etc etc. Again, thanks for the "share everything" plan info - now looks like another call w/ Verizon who DID NOT Grandfather me in earlier March/April - refuse to do it now Oct - and their Supervisor Veronica in Georgia call center had me on call hold for three (3) hours per their own phone records. RIDICULOUS !!!

My original plan was ULTD Talk & Text w/ 250Mb of data for $45 - that was promised/deal done on 24 March 2014 as special offer for my "loyalty" etc. Come to find out Verizon did BAIT AND SWITCH and started charging an EXTRA $15 ever since then ... so this plan was NEVER $45 as promised. Spoke to Supervisor Veronica - curt and unresponsive - worse yet - she has ME on hold now for THREE hours - check your phone records 1800 922 0204 - check my phone records - I have now been on HOLD by Veronica - Supervisor - Georgia Call Center - Veronica has me on HOLD for three (3) hours - claiming she was working on a refund ??? WHAT KIND OF CUSTOMER SERVICE DOES VERIZON HAVE ? First, someone lies - does bait and switch - now I am on HOLD for THREE HOURS ???