I have a Verizon phone purchased at Walmart. I purchased this because we live in a rural area that has no coverage (cell towers) and use it when we are in a service area. I have had $15 credit...
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I have a Verizon phone purchased at Walmart. I purchased this because we live in a rural area that has no coverage (cell towers) and use it when we are in a service area. I have had $15 credited to this account for several months. Recently my credit card was expired when they tried to do the transaction. I happened to be on a ride in the outback but got the message that my credit card was declined. When I returned home the next day I immediately went online and updated the information. I watched my bank account online and this was honored. When I traveled out of town to yesterday I discovered they had honored my $15 but took away the $148 plus that I had accumulated. When I called their support and helped by an agent named Valerie she checked with her superior and reported back that she could honor 50% and credit it back to my account. I didn't accept that and told them I thought it was a scam for them to make more money. I want to add that I was in the process of taking my very sick mother to the doctor and could not talk with them (she had just had a fall) when they wanted to assess how my call went. At this time I have tried to get some response online and have failed each time. How do I ever get to them to get this straightened out? My next step will be to call KHQ Connect with Klect who handles these type of situations.