Accessibility Resource Center Skip to main content
Personal Business
Español
Mobile
Home Internet
Deals

Choose your cart

Choose your cart

iPhone 15. Newphoria. Get it on us. Online Only. No trade-in req'd. Limited time offer. Buy  |  Details.
end of navigation menu
Ask a question
3.2M Members 7,851 Members online 268K Discussions 43.9K Solutions

GM2015's Posts

Re: I think I got duped.
by in Other Network Discussions
‎01-18-2015 03:51 AM
‎01-18-2015 03:51 AM
Somewhere in the conversation the original intent of my post was lost. The first rep I spoke to in September never mentioned the $299 return fee--she never called it an Early Edge, just an e... See more...
Somewhere in the conversation the original intent of my post was lost. The first rep I spoke to in September never mentioned the $299 return fee--she never called it an Early Edge, just an enrollment into the Edge program. I don't know if that is at all relevant but it is a point of fact--and she affirmed the deal was specific to the email I received--which she indicated was exclusive to me--which allowed for a $200 gift card for my returned phone and an upgrade--no strings attached. Granted--today it is clear to me that I was actually enrolled into a program that required a returned phone to avoid a $299 fee. The rep made an ordering mistake? Fair enough...mistakes happen. However, Sprmankalel--your assertion that I have lost nothing at this point shows you are not taking client experience into account.  For starters, just try to consider the impact the phrase "the supervisor...did you a favor" might have on a loyal client who has taken time to discuss a situation such as this-- I routinely pay $300-$500 for the mobile phone lines in my household between Verizon wireless and AT&T wireless...it is almost an afterthought because the charges are on Autopay. The email I received from this company put a task on my daily To Do list because it pointed out an unexpected charge to my bill that I was completely unaware of and when calling in--on my TIME--I was given the runaround. (Again, I'll point out the fact that I called in December--when I received the first email regarding returning the device and even then a rep told me to disregard the email because I had already received the gift card.) To be clear, my original intent was to find out whether my experience was shared by others--because it just didn't feel right. I now think it is reasonable to assume so...
Re: I think I got duped.
by in Other Network Discussions
‎01-17-2015 04:13 PM
‎01-17-2015 04:13 PM
Weth--if not eligible, why did the sales rep direct me to send the device in that manner? Elliew--I'll have to look into the More Everything discount you pointed out--it does sound familiar--but... See more...
Weth--if not eligible, why did the sales rep direct me to send the device in that manner? Elliew--I'll have to look into the More Everything discount you pointed out--it does sound familiar--but for the purpose of answering your question, let's assume I am already receiving a $25 discount. Now, let's pretend you are me, you're satisfied with the iPhone you have, and today I told you that for basically the same monthly charge you are already paying, I'll give you $200 and the upgraded version of your iPhone--would that be a difficult decision for you?
Re: I think I got duped.
by in Other Network Discussions
‎01-17-2015 03:06 PM
1 Like
‎01-17-2015 03:06 PM
1 Like
Not even close Weth. I'm adult; no time for silly games. The recorded call would be enough prove my statement. Moreover, simple logic dictates that one phone cannot be received at two locations-... See more...
Not even close Weth. I'm adult; no time for silly games. The recorded call would be enough prove my statement. Moreover, simple logic dictates that one phone cannot be received at two locations--an attempt to do so would be asinine.
Re: I think I got duped.
by in Other Network Discussions
‎01-17-2015 02:06 PM
‎01-17-2015 02:06 PM
sense*
Re: I think I got duped.
by in Other Network Discussions
‎01-17-2015 02:04 PM
‎01-17-2015 02:04 PM
$299 was charged because I didn't return the device via the Edge program. However, I called after received the first email that advised I would be charged back in December and the Verizonwireles... See more...
$299 was charged because I didn't return the device via the Edge program. However, I called after received the first email that advised I would be charged back in December and the Verizonwireless phone rep told me to disregard the email as I had already sent the phone in and had received the $200 gift card. The customer care supervisor who credited me the $99 told me the offers were confusing to some of the reps when they were put out together. So you see why I am concerned? Had I not received the first email in September and called to speak with the sales rep I would have waited until my June 2015 upgrade date. It only made since when I had the $200 gift card offer to offset the extra $27-$30 I'm being charged (in addition to the tax of the full price of the phone I paid in my first installment) but now that's a wash.
Re: I think I got duped.
by in Other Network Discussions
‎01-17-2015 12:33 PM
‎01-17-2015 12:33 PM
It's a 16 GB iPhone 6 which I am paying for each month via the Edge program increase of approximately $30 each month until paid-in-full. No free iPhone here--I'm paying for the device in full in... See more...
It's a 16 GB iPhone 6 which I am paying for each month via the Edge program increase of approximately $30 each month until paid-in-full. No free iPhone here--I'm paying for the device in full in installments. Verizon gave me a $200 gift card in December then charged me $299 in January. They refunded $99 yesterday after an hour and half of phone time. I was fine with my iPhone 4S and could have waited until June 2015 for the upgrade eligibility date but the email and my conversation with the sales rep made it sound like a no brainer...which it was until I was charged $299.
I think I got duped.
by in Other Network Discussions
‎01-17-2015 11:46 AM
‎01-17-2015 11:46 AM
I received a Verizon email back in September saying I had an "exclusive" deal that would give me new iPhone 6 and extra free data and $200 for my iPhone 4S. Sounded too good to be true but I call... See more...
I received a Verizon email back in September saying I had an "exclusive" deal that would give me new iPhone 6 and extra free data and $200 for my iPhone 4S. Sounded too good to be true but I called and the rep said it was indeed an exclusive deal for being a valued client--yada, yada, yada...  The rep was really nice and casual about it all and it felt like she'd been doing the job for a while--at the end of the call she had me in a pre-order iPhone 6 Plus and I even called back shortly after hanging up to add the insurance that she suggested. A couple of notes: I ended up going with an iPhone 6 instead when I deemed the other one was too big. I've never been one to go out and get the new device and I've never waited for an iPhone to be released. The iPhone 4 was my first and I didn't get it until summer 2011 and I was thoroughly impressed. It wasn't until I thought it wasn't going as fast as my wife's iPhone that I upgraded to the 4S. In short, I was very satisfied with the iPhone I had before I received the email. I received the iPhone 6 a couple of months later and my $200 gift card about a month or two after that...I bought a cover from a Verizon store and applied the rest to my bill. Yesterday, I received a $299 charge on my bill. My first call to Verizonwireless took almost my entire lunch hour, the rep wasn't helpful though he was trained to feign helpfulness with artfully placed statements...  I called back after work and cordially asked to speak to a supervisor. I was transferred four times and each rep identified themselves by name. I asked very politely if each was a supervisor, declining to identify my issue other than to state it was a billing dispute. The last customer care representative said there was a wait to speak with a supervisor and offered to help. I said I was fine waiting until a supervisor was available. About 10-15 mins later I spoke directly with a supervisor who in less than five minutes understood my concern and offered to credit my account $99. She explained that there were consecutive offers and some of the reps got them confused when the offers were released. She offered the $99 credit because as she says if I had gotten into the program and sent the phone back I wouldn't have been charged but since I did receive the gift card, then she would credit the $99. I agreed and was happy to be done with the matter. When I got back home I relayed my story to my wife (who happens to be a former manager with Sprint) and realized I am paying full price for this iPhone 6 and I gave away my iPhone 4S for free. The first sales rep I spoke with wasn't new, she knew what she was doing...  The supervisor understood my situation very quickly and offered to credit my account within one minute of my explanation. To have her say the offers were confusing to the Verizonwireless sales reps...not a good excuse. I feel like I was a part of a long con. I've been with Verizonwireless since 08' and pay routinely with a steady stream of auto payments. Tonight I am looking at the offers from T-Mobile & Sprint to buy out contracts and replace existing phones with other carriers because it feels like I've been duped. I don't want to keep paying a company to be shifty and shady. I am wondering if my situation is unique.