joonhyuk's Posts

There are many factors which go into these issues. Namely, many people who update to Lollipop have installed apps which, unfortunately, do not have compatibility for Android 5.0. Usually, when a huge update is released like this, it really is best to back up all of your data and wipe your phone completely then install the update.

Don't worry. Samsung has submitted the update to Verizon for them to verify and begin the roll out this week. Internal date from Verizon Technical Support is today 2-15-15 that the update is available.

Personally if you are within the return period, see if you can get a replacement from Verizon in-store. If not successful see if you can get a replacement over the phone with Verizon. If you are still within a year of purchasing the phone, you can get your phone fixed for free, barring any physical or liquid damage, by Samsung. You have to explain to them your problem and they will get you a return number. They'll provide you with a shipping label and all you have to do then is wait. Usually takes about 10 business days.

Is your phone still under warranty? If so, Samsung will 'repair' your battery. You will have to create a ticket number after contacting their customer service but they can send you another battery for free. They determined my battery was defective after troubleshooting with them. It's worth a shot.

Have you looked at the mini-USB port? Chances are if it's bent at all it may not get connected properly to ensure it is charging. In that case you might have to resort to using wireless charging cases to ensure you have a full battery. However, if you are still under warranty you might be able to contact either Verizon or Samsung to see if you can get it repaired at no cost.

Yes 5.0 has been a failure across multiple devices, most significantly the Nexus line. Solution is that the minor update 5.0.2 is being adopted throughout the Android ecosystem, albeit slowly. Frustrating as it is, Samsung is going to update Note 4 and the S5 first. However, the S4 and Note 3 are not that far behind. I feel it might be February when we hear potential dates for the S4 being updated. The UK is now receiving updates for their S5's, as we speak for Android 5.0. Shortly after that you bet that the US will be soon to follow.

Try booting into ODIN, hold down volume and power on the phone. Hold all buttons until you see small blue text pop up and release the volume rocker and the power button. Clear the Dalvik cache and see if that helps. If not then you may need to use Kies to reflash your firmware. You can do it or Best Buy's Samsung store can help.

Have you registered your device through Samsung's website? They provide warranty service and your phone does qualify due to it being only a month old. They have a 12 month warranty on any device. It's pretty easy to do. Just copy down your IMEI number and register the phone. Then contact their customer support and go from there. Better off getting it fixed than receiving a refurbished, used phone from Verizon.@