Boricua3205's Posts

This issue started a couple weeks ago.  Now that I think about it, I had called in to Customer Service due to an apparent Data usage issue and they had me do a number of things on my cell that I don't remember now (change/check settings) back and forth.  I noticed the issue a couple days afterwards... And I'm in 23223, and it does happen inside or outside.  I don't want to have to hard reset my cell.

Samsung Galaxy S4, tried with power save off, no dice.I know it uses data but I have never had the need to keep my data turned on to receive mms.I don’t keep my data on, I have limited data and it’s too much drain on the battery.Again, I have never had to keep my data or WiFi on. Thank you.... Sent from XFINITY Connect Mobile App

I "chatted with VZ yesterday for the same issue.. See Issues with Samsung Galaxy S4 and VZW Software Upgrade Assistant - Samsung And they in a nutshell ended up saying "All that Verizon does is release the software to make it available to you.  Verizon doesn't have a hand in developing the software, that's done by the phone manufacturer as well as Google for Androide phones.  Samsung wold have better resource for software that they developed, I can assure you", So basically they said, deal with Samsung, not our problem, you're screwed" WTH!!  They have a partnership with Samsung, they push it, it is their responsibility to contact Samsung and get this resolved, not their customers!!!!!

I "chatted" with a rep yesterday and their bottom line was "All that Verizon does is release the software to make it available to you.  Verizon doesn't have a hand in developing the software, that's done by the phone manufacturer as well as Google for Androide phones.  Samsung wold have better resource for software that they developed, I can assure you", So basically they said, deal with Samsung, not our problem, you're screwed" WTH!!  They have a partnership with Samsung, they push it, it is their responsibility to contact Samsung and get this resolved, not their customers!!!!!